Resident Services Change Leader

Coventry City Council; Coventry; On-site; GBP 45,000 - 65,000; Full time

Job summary

Coventry City Council is seeking an experienced Change Manager to join the Cov Connects Programme within Resident Services. The role focuses on delivering organisational change, realising benefits, and embedding new ways of working that improve resident services.

You will work with a dynamic Transformation Team across multiple projects, aligning priorities to measurable outcomes and delivering lasting impact for Coventry communities.

Qualifications

• An experienced change professional with a strong track record of delivering organisational change.
• Passionate about improving services for residents and communities.
• Skilled at engaging and influencing people at all levels.
• Confident working across complex organisations and multiple priorities.
• Experienced in benefits realisation and outcome-focused delivery.
• Comfortable using data and insight to evidence impact and drive continuous improvement.
• Resilient, adaptable and able to work positively in a fast paced environment.
• Most importantly, you'll recognise that meaningful change happens when people feel supported, engaged and empowered throughout the journey.

Responsibilities

• Lead and support change activity across a range of Resident Services projects
• Help services prepare for, implement and sustain change successfully
• Define, track and realise benefits arising from change and transformation activity
• Translate programme priorities into clear, measurable outcomes
• Use data, insight and evidence to inform decision making and demonstrate impact
• Engage and collaborate with a wide range of stakeholders across Resident Services and the organisation
• Embed sustainable ways of working that continue delivering benefits long after implementation
• Help build a culture where continuous improvement and customer focus drive everything we do

Skills

Change management

Stakeholder engagement

Benefits realisation

Data-driven decisions

Portfolio management

Tools

MS Office

Visio

PM software

Job description

Coventry City Council is seeking an experienced Change Manager to join the Cov Connects Programme within Resident Services. The role focuses on delivering organisational change, realising benefits, and embedding new ways of working that improve resident services.

You will work with a dynamic Transformation Team across multiple projects, aligning priorities to measurable outcomes and delivering lasting impact for Coventry communities.