Resident Services Assistant

Homes For Students; Sheffield; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

2 charity days per year

Opportunity to pursue a recognised NVQ

Job summary

The Forge, part of Homes for Students, invites applications for a Resident Services Assistant. The role involves welcoming students and visitors, delivering reception support and help desk assistance, and providing back-office admin support to the operations team and GM.

You will help with events, arrivals, and departures to ensure a positive on-site experience. Ideal candidates excel in cheerful, attentive service, communicate clearly, and stay organized in a busy environment.

Qualifications

• Exceptional customer service skills and a patient, helpful attitude.
• Strong communication and interpersonal abilities.
• Ability to prioritise workload and meet deadlines with minimal supervision.
• Experience in handling inquiries via multiple channels (email, phone, in person).
• Desire to work as part of a flexible, diverse team.

Responsibilities

• Provide warm, friendly meet-and-greet on arrival at The Forge.
• Deliver reception support and help desk assistance to students, visitors and staff.
• Support back-office functions and admin tasks for operations and the GM.
• Assist with open days, intake days and departures, ensuring a smooth experience.
• Respond to queries via email, website, telephone and in person in a timely manner.
• Operate the helpdesk and telephone service with professional standards and care.

Skills

Customer service

Communication

Team player

Problem solving

Prioritising workload

Tools

Microsoft Office

Job description

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Forge as a ResidentServices Assistant working 40 hours per week, 5 days per week over Monday to Sunday 8am - 8pm, rota basis.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification:

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

What's on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.