Resident Manager

Allscreens Nationwide Ltd; Skipton; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Devonshire Arms Hotel & Spa in Bolton Abbey Estate seeks a passionate Resident Manager to lead day-to-day operations and uphold the highest standards of service. You will oversee departments, drive guest satisfaction, and ensure operational excellence across all areas of the property.

You will lead and develop teams, manage costs and resources, and play a key role in delivering exceptional hospitality experiences for guests staying at the estate.

Qualifications

• Experienced hospitality leader with senior management background in high-end hotels.
• Strong guest-service focus and proven ability to lead diverse teams.
• Commercial awareness and ability to balance guest needs with operational efficiency.

Responsibilities

• Oversee day-to-day hotel operations and departmental performance.
• Lead Heads of Department and inspire teams to deliver exceptional service.
• Monitor costs, drive revenue and ensure adherence to standards and policies.

Job description

Resident Manager – The Devonshire Arms Hotel & Spa

An exciting opportunity has arisen for an experienced and passionate Resident Manager to join The Devonshire Arms Hotel & Spa, a

renowned luxury country house hotel at the heart of the Bolton Abbey Estate in the Yorkshire Dales.

The Role

As Resident Manager, you will be responsible for the day-to-day management of the hotel, ensuring the highest standards of

service, presentation and guest satisfaction are consistently achieved. Working closely with Heads of Department, you will lead

and inspire teams across all operational areas, creating a positive culture that motivates colleagues to deliver outstanding

hospitality experiences.

This is a hands‑on leadership role requiring a visible presence throughout the hotel. You will oversee operational performance,

support departmental development, manage costs and resources, and ensure all activities are delivered in line with company

standards, policies and procedures. You will also play a key role in maintaining profitability through effective labour

management, cost control and identifying opportunities to improve efficiency and revenue generation.

The successful candidate will have a strong focus on guest satisfaction, confidently handling feedback and resolving issues where

necessary while continually looking for opportunities to enhance the customer journey. Alongside operational responsibilities, you

will support event delivery, workforce planning and departmental succession planning to ensure the continued success of the hotel.

The Candidate

We are looking for an exceptional hospitality professional with previous senior management experience within a quality hotel

environment. You will be a natural leader with a genuine passion for delivering memorable guest experiences and developing

high‑performing teams.

You will possess strong commercial awareness and financial acumen, together with the ability to balance guest expectations with

operational efficiency. Excellent communication skills, confidence in dealing with guests and colleagues at all levels, and a

hands‑on approach are essential. A sound understanding of hotel operations, including Food & Beverage, Health & Safety, HR, Sales

& Marketing and compliance, will enable you to thrive in this varied and rewarding position.

The ideal candidate will be enthusiastic, professional and customer‑focused, with the ability to lead by example and create an

environment where colleagues feel supported, engaged and empowered to succeed.

The Organisation

Part of the wider Devonshire Group, The Devonshire Arms Hotel & Spa is one of Yorkshire's most celebrated hospitality

destinations, combining luxury accommodation, award‑winning dining and exceptional guest experiences in a stunning estate setting.

We are proud of our heritage, our people and our commitment to delivering excellence in everything we do.

In return, we offer a competitive salary, excellent employee benefits, ongoing development opportunities and the chance to build a

rewarding career within one of the UK's most respected and prestigious hospitality businesses.

We are committed to creating a diverse and inclusive workplace and welcome applications from candidates of all backgrounds.

Flexible working arrangements will always be considered where possible.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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