Resident Liaison Officer - Warmer Homes Framework - Ealing

Velocity Recruitment Ltd; Greater London; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

3-year framework

Career progression

Supportive management

Social value team support

Job summary

Velocity Recruitment Ltd is seeking an experienced Resident Liaison Officer for a major Warmer Homes project in Ealing. The role involves supporting residents before, during and after works and ensuring clear communication.

The works include energy efficiency upgrades within occupied homes, with a three-year framework and a strong Social Value team backing the project.

Qualifications

• Experience as an RLO on occupied residential properties.
• Excellent communication and interpersonal skills.
• Organised with ability to manage multiple properties.

Responsibilities

• Act as main point of contact for residents throughout the works.
• Conduct resident consultations and pre-start visits.
• Explain works, programme and timescales clearly to residents.
• Coordinate access to properties and appointments.
• Manage resident queries, concerns and complaints professionally.
• Identify residents needing additional support.
• Carry out post-completion visits and address concerns.
• Collaborate with Social Value team on community initiatives.

Skills

Resident Liaison

Communication

Interpersonal skills

Organisational skills

Empathy

Driving licence

Job description

Resident Liaison Officer - Warmer Homes Framework - Ealing

Location: Ealing, West London

Contract: Permanent / Long-Term Opportunity

Sector: Social Housing / Planned Works / Energy Efficiency

Framework: Warmer Homes

Employer: Main Contractor

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a busy and established main contractor delivering a major Warmer Homes framework in Ealing.

The programme offers a minimum of three years' work, providing excellent job security and long-term stability for the successful candidate.

The works will be delivered within occupied residential properties and will include a range of energy-efficiency and external refurbishment measures, including window replacements, roof replacements and external wall insulation.

This is an excellent opportunity to join a company with a strong reputation, excellent working culture and genuine opportunities for career progression.

Importantly, you will be joining a company with a well-established Resident Liaison and Social Value team, providing strong support and expertise throughout the programme.

The Role

As Resident Liaison Officer, you will be responsible for maintaining strong relationships with residents throughout the programme and ensuring they are fully informed and supported before, during and after works are completed.

• Acting as the main point of contact for residents throughout the works.
• Carrying out resident consultations and pre-start visits.
• Explaining the proposed works, programme and timescales clearly. Keeping residents informed of progress and any changes to the programme.
• Arranging access to properties and coordinating appointments
• Managing resident queries, concerns and complaints professionally.
• Identifying residents who may require additional support.
• Carrying out post-completion visits and addressing any outstanding resident concerns.
• Working closely with the established Social Value team to support wider community initiatives and project commitments.

About You

We are looking for an experienced Resident Liaison Officer with a background in social housing, planned works, refurbishment or energy-efficiency programmes.

You will ideally have:

• Previous experience working as an RLO on occupied residential properties.
• Strong communication and interpersonal skills.
• The ability to build positive relationships with residents and project teams.
• Excellent organisational and administration skills.
• A professional, approachable and empathetic manner.
• The ability to manage multiple properties and resident requirements.
• A full UK driving licence and access to a vehicle is essential.

What's on Offer?

• Minimum 3-year framework, providing excellent job security.
• Opportunity to join an established and busy main contractor.
• Excellent salary and benefits package.
• Established RLO and Social Value teams providing support and expertise.
• Strong company culture and supportive management team.
• Genuine career progression and development opportunities.

This is an excellent opportunity for an experienced Resident Liaison Officer who is looking for more than just their next project and wants to join a company offering long-term security, an excellent package and genuine career progression, backed by an established RLO and Social Value function.