Resident Liaison Officer (Customer Service)

Mulalley & Co. Ltd; Greater London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A UK-based construction company is seeking a Resident Liaison Officer to work in a site-based team in Greater London. The successful candidate will manage communication with residents, conduct surveys and attend meetings while maintaining positive relationships. A full UK driving licence and own car are required. Competitive salary of £30,000 plus benefits including a car allowance, healthcare, and 26 days of holiday.

Benefits

£4,000 car allowance

26 days of holiday plus bank holidays

Healthcare

Pension

Training

Staff discount scheme

Staff service awards

Health and Wellbeing initiatives

Loyalty bonus

Referral bonus scheme (£2000)

Regular company social events

Enhanced paternity and maternity benefits

Uniforms and PPE

Free eye tests

Free flu jabs and vaccinations (voluntary)

Cycle to work scheme

Qualifications

• Must have a full UK driving licence and own car for travel between sites.
• Experience in customer service or resident liaison preferred.

Responsibilities

• Be the central point of contact for residents.
• Conduct interviews and surveys with residents.
• Keep residents informed about ongoing work and address concerns.
• Attend ad-hoc meetings related to residents.

Skills

Good communication skills

Customer service skills

Ability to build good relationships

Self-motivated

Ability to work accurately under pressure

Job description

Overview

Job description

We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.

Role

You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:

• Being the central point of contact for residents whose homes we are working in
• Carrying out resident interviews, surveys, and daily visits to residents at home
• Keeping residents updated
• Dealing and resolving residents\' concerns and complaints
• Attending ad-hoc resident-related meetings

We are looking for someone who

• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivated
• Has the ability to work accurately under pressure
• Has their own car and a full UK driving licence; driving involved (mileage reclaimable)

What we offer

• A starting salary of £30,000 plus £4,000 car allowance
• 26 days of holiday + bank holidays
• Healthcare
• Pension
• Training
• Staff discount scheme
• Staff service awards
• Health and Wellbeing
• Treat days
• Loyalty bonus
• Staff referral bonus scheme (£2000)
• Regular company social events
• Enhanced paternity and maternity benefits
• Uniforms and PPE
• Free eye tests
• Free flu jabs and vaccinations (voluntary)
• Cycle to work scheme

Interviews held at our offices in Woodford Green, Essex, or by teams