Resident Liaison Officer

Build Recruitment Limited; Warmley; On-site; GBP 25,000 - 32,000; Part time

Job summary

Build Recruitment Limited is working with a leading social housing contractor to appoint an experienced Resident Liaison Officer for planned maintenance across occupied properties in the Cheltenham area.

You will be the main contact for residents, coordinating access, providing updates and resolving queries to minimise disruption and maintain high satisfaction. An immediate start is available on a temporary contract, with weekly payments.

Qualifications

• Previous experience as a Resident Liaison Officer or similar within social housing or construction.
• Excellent communication and interpersonal skills.
• Strong customer service ability with residents.
• Good organisational skills and the ability to manage a busy workload.
• IT literate with experience using MS Office and databases/CRM systems.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Act as main point of contact for residents before, during and after planned works.
• Provide regular updates on programme dates and access requirements.
• Arrange property access and coordinate appointments with residents.
• Handle resident enquiries, concerns and complaints professionally.
• Build positive relationships with residents, housing officers and client reps.
• Support site teams to progress works with minimal disruption.

Skills

Excellent communication

Interpersonal skills

IT literate

Driver’s licence

Organisational skills

Customer service

Tools

MS Office

CRM systems

Job description

Resident Liaison Officer
Cheltenham
Temporary Contract
Immediate Start Available

Weekly payments

About Us

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment — from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales.

We are currently working with a leading social housing contractor who is looking to appoint an experienced Resident Liaison Officer to support planned maintenance and refurbishment works across occupied social housing properties throughout the Cheltenham area.

The Role

As Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring clear communication throughout planned maintenance works.

Working closely with residents, site managers, operatives and client representatives, you will help minimise disruption, resolve resident queries and maintain excellent customer satisfaction while ensuring works are completed efficiently.

Day-to-Day Responsibilities

• Acting as the main point of contact for residents before, during and after planned works.
• Providing regular updates to residents regarding programme dates, access requirements and any changes to scheduled works.
• Arranging property access and coordinating appointments with residents.
• Handling resident enquiries, concerns and complaints in a professional and timely manner.
• Building positive relationships with residents, housing officers and client representatives.
• Supporting site teams to ensure works progress with minimal disruption to residents.
• Maintaining accurate records of resident interactions, appointments and project updates.
• Using internal IT systems to record information, update databases and produce reports.
• Carrying out resident visits across multiple sites within the Cheltenham area.
• Promoting excellent customer service and ensuring high levels of resident satisfaction throughout the project.

Requirements (Skills & Qualifications)

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within the social housing or construction sector.
• Excellent communication and interpersonal skills.
• Strong customer service experience with the ability to build rapport with residents.
• Good organisational skills and the ability to manage a busy workload.
• IT literate, with experience using Microsoft Office and internal databases/CRM systems.
• Full UK driving licence and access to a vehicle, with the ability to travel between sites.
• Experience working within occupied social housing properties is highly desirable.
• Ability to work independently and as part of a wider project team.

What's on Offer

• Temporary contract.
• Immediate start available.
• Weekly payments.
• Opportunity to work with a leading social housing contractor.
• Varied role supporting planned maintenance projects across the Cheltenham area.