Resident Liaison Officer

Randstad Construction Property Engineering; Cheltenham; On-site; GBP 19,286 - 33,062; Full time

Job summary

Randstad Construction Property Engineering is seeking an experienced Resident Liaison Officer (RLO) for a social housing project in Cheltenham. The role covers frontline resident engagement, coordinating access, and supporting the delivery teams during planned refurbishment works on a busy site.

This temporary to permanent opportunity starts 20 July for an initial 2‑month assignment, with potential extension.

Qualifications

• Proven experience as a Resident Liaison Officer (RLO) or similar role in social housing or occupied property maintenance.
• Excellent communication and conflict-resolution skills.
• Ability to work with vulnerable residents and coordinate with multiple stakeholders.

Responsibilities

• Serve as the primary contact between residents, site teams, and the client.
• Notify residents of schedules, arrange property access, and document updates.
• Conduct home visits to explain work and capture data for the CRM.
• Handle queries and issues professionally to minimise disruption and delays.

Job description

Job Title: Resident Liaison Officer (RLO) - Social Housing

Location: Cheltenham

Pay Rate: upto £24.00 per hour (Plus fuel expenses covered)

Contract Type: Temporary to Permanent opportunity for the right candidate

Initial Duration: 2 months starting 20th July (Strong potential for extension/permanent contract)

8.5 Hours: Monday - Friday (Overtime available)

About the Role

We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) to join a major planned maintenance programme on a busy social housing site in Cheltenham. This is an initial short-term cover contract running from July 20th to late September, with an immediate temporary-to-permanent path available for a standout candidate.

Serving as the primary point of contact between residents, the site delivery teams, and the client, you will play a critical role in ensuring smooth delivery and exceptional tenant satisfaction during essential home refurbishment works.

Key Responsibilities

• Act as the face of the project, delivering clear notifications, arranging property access, and keeping residents fully informed of planned schedules.
• Visit residents in their homes to conduct pre-start site assessments, explain the scope of work, and capture property choices/data.
• Input accurate site notes, resident profiles, and progress updates directly into the project CRM system.
• Professionally handle tenant queries, complaints, and access challenges, resolving issues quickly to minimize disruption and avoid project delays.

Requirements

• Proven track record working as an RLO, TLO, or Customer Liaison Officer within social housing or occupied property maintenance.
• Must own a reliable vehicle and hold a valid Full UK Driving Licence (fuel and mileage expenses are fully reimbursed).
• Comfortable using mobile tablets/laptops and logging details into property management or CRM databases.
• Outstanding communication, emotional intelligence, and conflict-resolution skills.
• Experience supporting vulnerable residents is highly advantageous.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.