Resident Liaison Officer

United Infrastructure; Thatcham; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career progression

Job summary

A leading infrastructure company in the UK is seeking a Resident Liaison Officer to act as a key contact for customers during project works. The role requires excellent communication skills and the ability to manage expectations between residents, clients, and operations teams. A valid UK driving license and personal vehicle are essential. This position offers a competitive salary and benefits with opportunities for career advancement within the company.

Qualifications

• Experience in a Contractor or client-side resident liaison/community engagement role.
• Ability to manage difficult situations with discretion.
• Must have a UK driving licence and own a car.
• Understanding of planned / reactive maintenance or asset management.

Responsibilities

• Serve as a visible point of contact for residents.
• Communicate updates and manage expectations.
• Coordinate handover of keys to site teams.
• Manage expectations between residents, the client and operations teams.

Skills

Excellent communication

Stakeholder engagement

Resilience under pressure

Discretion and respect

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.