Resident Liaison Officer

United Living Group; Thatcham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Living Group is seeking a Resident Liaison Officer in Thatcham to be a visible point of contact for residents, coordinating newsletters, meetings, visits and open days while works are underway.

You will manage communications, provide aftercare, handover keys to site teams, and balance expectations between residents, the client and operations. A UK driving licence and owning a car are required.

Qualifications

• Confidence to manage challenging situations in a public-facing role.
• Experience with contractors or client-side resident liaison / community engagement in planned or reactive maintenance or asset management.
• Must have a UK driving licence and own car.

Responsibilities

• Act as a visible point of contact for residents through newsletters, meetings, visits and open days.
• Coordinate works updates and communicate changes to residents promptly.
• Coordinate handover of keys to site teams and provide high-quality aftercare.

Skills

Communication

Stakeholder management

Public-facing

Discretion

Resilience under pressure

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.