Resident Liaison Officer

United Living Group; Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Immediate interview

Job summary

United Living Group in the UK is seeking a Resident Liaison Officer to be a visible point of contact for customers, coordinating updates, open days and handovers across our regional projects.

The role requires travel, a registered vehicle, and a strong customer-focused approach to manage expectations between residents, the client and site teams; immediate interview for qualified candidates.

Qualifications

• Experience in contractor or client-side resident liaison/community engagement.
• Background in planned/reactive maintenance or asset management preferred.
• Resilient under pressure with discretion in public-facing roles.

Responsibilities

• Be a visible point of contact for residents and communicate updates.
• Coordinate handover of keys to site teams.
• Provide high-standard customer aftercare.
• Manage expectations between residents, client and operations teams.
• Travel as required; own vehicle and valid driving licence.

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel; you must have your own vehicle and valid driving licence.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

What We Offer

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates