Resident Liaison Officer

Equans Group; Leeds; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company vehicle

Competitive salary

24 days annual leave

Life assurance

Employee discount schemes

Job summary

Equans is seeking a Resident Liaison Officer in Leeds to maintain clear communication between the company, residents and project teams during construction and maintenance works. You will ensure residents are informed, supported, and consulted throughout the project lifecycle, helping to address concerns and safeguard satisfaction.

This permanent, full-time role offers a competitive salary, a company vehicle and a comprehensive benefits package, plus generous annual leave and development

Qualifications

• Experience in delivering high-quality customer service.
• Experience liaising with residents during construction projects.
• Awareness of GDPR and data handling requirements.
• Proficiency with MS Office software.

Responsibilities

• Provide consultation and support to residents before, during and after works.
• Manage the resident journey following engagement procedures.
• Build relationships with residents, clients, subcontractors, and local stakeholders.
• Organise consultation events and inductions for residents.
• Coordinate access arrangements and appointments for home works.

Skills

Customer service

Resident liaison

GDPR knowledge

MS Office proficiency

Tools

MS Office

Job description

Resident Liaison Officer

Company: EQUANS

Salary: £27,000 to £30,000 a year

Hours: Full-time

Location: Leeds, LEEDS

Job type: Permanent

Posting date: 27 Oct 2026

Closing date: 26 Nov 2026

Equans is looking for a Customer Liaison Officer to join our team in Yorkshire on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.

The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction.

Please note CV's will be reviewed W/C 23rd NovemberWhat will you deliver?

What will you deliver?

• To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
• Managing the customer/resident journey whilst following the client and company engagement procedures
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
• Carry out choice events, consultation events and individual consultation with residents regarding future work
• Carry out individual resident inductions to include - introduction to Equans, the CLO/RLOprocess, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
• Agree access arrangements with the resident and book appointments to enable the work to their home
• Organise and provide support needs: packing boxes, dust sheets, storage and other facilitiesas required and agreed

What can we offer you?

• On offer is a competitive salary, car and benefits package, which includes;
• 24days annual leave(+ public holidays)
• Life Cover equivalent to 1.5 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications,collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience within a customer service based role
• Previous resident liaison experience within the construction / social housing sector
• Basic understanding of construction and social housing
• Familiarisation of GDPR regulations
• Computer literate in MS office

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

What's next?

A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.