Apprentice Resident Liaison Officer

Equans UK & Ireland; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme and life assurance

Employee benefits platform

Clear career development opportunities

24 days annual leave + bank holidays

Job summary

Equans UK & Ireland is looking for an Apprentice Resident Liaison Officer to join our team in Haringey. You will support communication between residents, clients, and the site team during projects that have a positive impact on local communities.

This full-time role offers a salary range between £21,000-£25,000 along with a recognised apprenticeship qualification, on-the-job training, and benefits including 24 days annual leave.

Qualifications

• Confident communicator with a genuine interest in helping people.
• Reliable, organised, and proactive.

Responsibilities

• Assist in communication with residents regarding project timelines.
• Support residents during refurbishment or maintenance projects.
• Represent Equans at resident meetings and community events.

Skills

Enthusiastic and eager to learn

Good interpersonal skills

Problem-solving

Education

Full UK driving license preferred

Job description

Equans is looking for an Apprentice Resident Liaison Officer to join our team in Haringey on a full-time, fixed term basis with a salary range between £21,000-£25,000.

This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community.

As an Apprentice Resident Liaison Officer, you’ll support communication between residents, clients, and our site team — ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. You’ll be a key part of maintaining Equans’ reputation for quality and customer care.

A full UK driving license is preferred for this role.

Key Responsibilities

• Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.
• Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.
• Attend resident meetings, site visits, and community engagement events to represent Equans positively.
• Help record resident feedback and update tracking systems in line with company procedures.
• Coordinate access arrangements, appointments, and special support requirements for residents.
• Ensure resident homes are treated with care and respect throughout all works.

Who You Are

• Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.
• A confident communicator with good interpersonal skills.
• Reliable, organised, and proactive in solving problems.
• Keen to develop a career in customer service, housing, or project coordination.
• Full UK driving license is preferred

What We Offer

• A recognised apprenticeship qualification
• On-the-job training with experienced mentors
• 24 days annual leave + bank holidays
• Pension scheme and life assurance
• Employee benefits platform with discounts and wellbeing resources
• Clear career development and progression opportunities within Equans

Who We Are

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands‑on experience and long‑term growth opportunities.

Apply today to begin your journey with Equans in Slough — where you’ll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.