Resident Liaison Officer

EQUANS SERVICES LIMITED; Colchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Company car

Job summary

EQUANS SERVICES LIMITED is seeking an experienced Resident Liaison Officer in Colchester for a full-time, permanent position. Salary up to £33,000 with a company car.

The role focuses on supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth customer experience throughout improvement works. The ideal candidate will have proven experience in resident-facing roles within social housing or related environments, and hold a full

Qualifications

• Proven experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar resident-facing role.
• Experience in social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
• Full UK driving licence is essential.

Responsibilities

• Build and maintain positive relationships with residents and stakeholders.
• Act as the primary contact between residents, site teams, project managers and clients.
• Coordinate access arrangements and distribute resident communications.

Skills

Resident Liaison Officer

Tenant Liaison Officer

Job description

Equans is looking for an experienced Resident Liaison Officer to join our team in Colchester on a full-time, permanent basis. We offer a salary of up to £33,000 plus a company car.

This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works.

We are looking for someone with Resident Liaison Officer, Tenant Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, refurbishment, regeneration, or construction environments.

As a Resident Liaison Officer, you'll act as the key link between residents, site teams, and project managers, helping to minimise disruption, manage expectations, and maintain positive relationships within the local community.

A full UK driving licence is essential for this role.

About the Role

As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

Key Responsibilities

• Build and maintain positive relationships with residents, ensuring they remain informed about planned works, project timelines, and progress updates.
• Act as the primary point of contact between residents, site teams, project managers, and client representatives.
• Coordinate access appointments and arrangements to support the successful delivery of works.
• Distribute resident communications, including notices, newsletters, and project updates.
• Respond to resident enquiries and concerns professionally, resolving issues promptly and escalating where required.
• Support resident meetings, consultation events, open days, and community engagement activities.
• Maintain accurate records of resident interactions, access arrangements, vulnerabilities, and any special requirements.
• Work closely with site managers and project teams to ensure residents’ needs are understood and considered throughout delivery.
• Promote Equans’ commitment to excellent customer service and community partnership.
• Ensure residents’ homes are treated with care, respect, and professionalism during all works.

About You

• Proven experience working as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role.
• Previous experience within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
• Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• A compassionate, professional, and customer-focused approach.
• Good IT and administrative skills with experience maintaining accurate records and resident communications.
• The ability to work independently as well as collaboratively within a wider project team.
• A full UK driving licence.

What We Offer

In return, we offer a competitive package and opportunities to develop your career within a leading organisation:

• Competitive salary and benefits package
• 24 days annual leave plus bank holidays
• Pension scheme
• Life assurance
• Employee benefits platform, including retail discounts and wellbeing support
• Ongoing training and professional development opportunities
• Career progression within a growing and diverse organisation

Why Equans?

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping to create sustainable communities and improve everyday lives. Our people are at the heart of everything we do, and our Resident Liaison Officers play a vital role in ensuring projects are delivered with care, professionalism, and a strong focus on customer satisfaction.

Join Equans and help us make a positive impact in communities across the UK.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What’s next?

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

Workplace : Colchester United Kingdom