Resident Liaison & Customer Experience (Part-Time)

IAN WILLIAMS LIMITED; Coventry; On-site; GBP 12,000 - 20,000; Part time

Benefits offered by this job

Profit share scheme

Private mileage scheme and fuel card

Pension contribution up to 5%

Annual leave buy/sell up to 5/3 days

Life Insurance 3x salary

Access to Lighthouse charity

Job summary

Ian Williams Ltd in Coventry seeks a part-time Customer Liaison Officer (20 hours/week) to be the first contact for residents and site teams. You will communicate progress, handle concerns and help deliver the contract to time, cost and quality targets.

You will build strong internal and external relationships, analyse feedback, and contribute to social value commitments while working both on site and remotely as needed.

Qualifications

• Excellent communication and customer service skills.
• Experience as a Customer Liaison Officer/Resident Liaison Officer is advantageous.
• Strong organisational skills with ability to plan and manage diary autonomy.
• Proficient IT skills including Microsoft Word and Outlook.

Responsibilities

• Be the first point of contact for residents and site teams in Coventry.
• Maintain relationships with residents and address complaints and concerns promptly.
• Produce and update reports on customer satisfaction and progress.
• Collaborate with internal teams to ensure works meet time, cost and quality targets.
• Resolve problems and coordinate with parties to fulfil contract deliverables.
• Support social value commitments with customers and operations teams.

Skills

Communication

Customer service

Organisational skills

Diary management

IT skills

Tools

Microsoft Word

Microsoft Outlook

Job description

Ian Williams Ltd in Coventry seeks a part-time Customer Liaison Officer (20 hours/week) to be the first contact for residents and site teams. You will communicate progress, handle concerns and help deliver the contract to time, cost and quality targets.

You will build strong internal and external relationships, analyse feedback, and contribute to social value commitments while working both on site and remotely as needed.