Resident Liaison & Community Relations Lead

Wates Group; Winchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wates Group in Winchester is seeking a Resident Liaison Officer to join WPS (Wates Property Services) on a full-time, permanent basis. You will be the main point of contact for residents, keeping them informed, supported, and reassured throughout works.

This people-focused role requires clear communication and strong relationships, handling queries, coordinating access, and maintaining high customer satisfaction. A UK driving licence is essential, and DBS checks may apply.

Qualifications

• Excellent communication and customer service skills.
• Organised, proactive and able to stay calm under pressure.
• Experience in a customer-facing role (housing/construction desirable).
• Ability to manage multiple tasks and build trust quickly.

Responsibilities

• Build positive relationships with residents and handle queries.
• Keep residents informed about works, timelines, and access needs.
• Coordinate access to properties.
• Maintain high levels of customer satisfaction.
• Log and manage complaints effectively.
• Share updates via meetings, newsletters, and drop-in sessions.
• Flag resident needs or vulnerabilities to site teams.

Skills

Communication

Customer service

Organised

Multitasking

Job description

Wates Group in Winchester is seeking a Resident Liaison Officer to join WPS (Wates Property Services) on a full-time, permanent basis. You will be the main point of contact for residents, keeping them informed, supported, and reassured throughout works.

This people-focused role requires clear communication and strong relationships, handling queries, coordinating access, and maintaining high customer satisfaction. A UK driving licence is essential, and DBS checks may apply.