Resident Liaison Officer

WPS; Winchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

WPS (Wates Property Services) in Winchester is seeking a Resident Liaison Officer to join our new contract. You will be the main point of contact for residents, keeping them informed, supported and reassured throughout works.

This people-focused role emphasizes clear communication and strong relationship-building as you manage queries, access to properties and feedback, while upholding safety and service standards.

Qualifications

• Strong communication and customer service skills.
• Organised, proactive and calm under pressure.
• Experience in a customer-facing role (housing/construction desirable).
• Ability to manage multiple tasks and build trust quickly.

Responsibilities

• Build positive relationships with residents and handle queries.
• Keep residents informed about works, timelines and access needs.
• Coordinate access to properties.
• Maintain high levels of customer satisfaction.
• Log and manage complaints effectively.
• Share updates via meetings, newsletters and drop-in sessions.
• Flag resident needs or vulnerabilities to site teams.

Skills

Strong communication

Organised & calm under pressure

Customer-facing experience

Multitasking

Job description

Resident Liaison Officer (RLO)

Winchester | WPS (Wates Property Services)

Full-time | Permanent

About The Role

We're launching a new contract in Winchester and are looking for a Resident Liaison Officer to join WPS. You'll be the main point of contact for residents, keeping them informed, supported and reassured throughout works. This is a people-focused role where clear communication and strong relationships are key to success.

What You'll Do

• Build positive relationships with residents and handle queries
• Keep residents informed about works, timelines and access needs
• Coordinate access to properties
• Maintain high levels of customer satisfaction
• Log and manage complaints effectively
• Share updates via meetings, newsletters and drop-in sessions
• Flag resident needs or vulnerabilities to site teams

What We're Looking For

• Strong communication and customer service skills
• Organised, proactive and calm under pressure
• Experience in a customer-facing role (housing/construction desirable)
• Ability to manage multiple tasks and build trust quickly

Essential

Valid UK driving licence

Why Join Us?

Be part of a new contract from day one

Make a real impact in local communities

Work with a team that puts residents first

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at