Senior Resident Liaison Lead – Planned Maintenance

Wates Smartspace; Wolverhampton; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Training & development

Career progression

Exposure to large-scale projects

Benefits package discussed

Job summary

Wates Property Services are seeking an experienced Senior Resident Liaison Officer to join our Planned Maintenance team in Wolverhampton. You will be the main point of contact for resident issues and support operational teams across multiple sites.

The role offers long-term career progression, ongoing training, and the chance to influence resident experience on large-scale social housing projects. A Full UK Driving Licence is essential.

Qualifications

• Experience as a Senior Resident Liaison Officer or ready to step up.
• Experience in social housing, planned maintenance or refurbishment.
• Experience managing resident escalations and resolving complex issues.
• Strong reporting, administration and organisational skills.
• Ability to work across multiple sites and contracts simultaneously.
• Full UK Driving Licence (essential).

Responsibilities

• Act as the primary point of contact for resident escalations.
• Support site teams with resident engagement strategies.
• Build and maintain relationships with residents, clients and internal stakeholders.
• Carry out resident visits before, during and after works.
• Coordinate communications regarding upcoming works and programme updates.
• Monitor customer satisfaction levels and identify areas for improvement.
• Ensure all mandatory reports and contract documentation are completed accurately and on time.
• Support and mentoring Resident Liaison Officers across the programme.
• Attend client and operational meetings as required.
• Travel between sites to provide support across multiple workstreams.

Skills

Excellent communication

Stakeholder management

Reporting & administration

Multi-site coordination

Driver's licence

Job description

Wates Property Services are seeking an experienced Senior Resident Liaison Officer to join our Planned Maintenance team in Wolverhampton. You will be the main point of contact for resident issues and support operational teams across multiple sites.

The role offers long-term career progression, ongoing training, and the chance to influence resident experience on large-scale social housing projects. A Full UK Driving Licence is essential.