Resident Experience Specialist (Hybrid)

Deverell Smith Ltd; Old Warren; Híbrido; GBP 29.000 - 35.000; Jornada completa

Descripción de la vacante

Deverell Smith Ltd. is seeking a Resident Experience Coordinator in Reading to support residents through their tenancy, from move-in to move-out.

The role includes handling enquiries, maintaining tenancy records and coordinating services with internal teams and external stakeholders. The ideal candidate will have strong customer service experience in residential property or lettings, with excellent communication and attention to detail, capable of managing a busy workload in a regulated

Formación

• Experience in customer service, residential property, lettings, housing or similar operational environment.

Responsabilidades

• Act as a key point of contact for residents, providing a professional and customer-focused service.
• Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.
• Maintain accurate records of resident interactions and tenancy information.
• Provide proactive updates regarding tenancy matters, maintenance and general services.

Conocimientos

Customer service

Descripción del empleo

Deverell Smith Ltd. is seeking a Resident Experience Coordinator in Reading to support residents through their tenancy, from move-in to move-out.

The role includes handling enquiries, maintaining tenancy records and coordinating services with internal teams and external stakeholders. The ideal candidate will have strong customer service experience in residential property or lettings, with excellent communication and attention to detail, capable of managing a busy workload in a regulated