Hybrid Resident Experience Coordinator

Confidential; Reading; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Confidential in Reading seeks a Resident Experience Coordinator to oversee tenancy processes and deliver a high standard of service from move-in to move-out. You will handle enquiries, maintain records, and support residents with property-related services, working closely with internal teams and external stakeholders.

The role requires excellent communication, strong organisation, and the ability to manage a busy workload, with one day per week from home and a Monday–Friday schedule.

Qualifications

• Experience in customer service, residential property, lettings, housing or similar operational environment.
• Excellent communication skills and strong attention to detail.
• Ability to manage a busy workload and stay organised.

Responsibilities

• Act as a key point of contact for residents, providing a professional and customer-focused service.
• Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.
• Maintain accurate records of resident interactions and tenancy information.
• Provide proactive updates regarding tenancy matters, maintenance and general services.
• Support residents with property-related services and technology where required.
• Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.
• Ensure resident and property records are accurate and up to date.
• Contribute to initiatives that improve resident satisfaction and retention.
• Support the management of rent arrears in line with company procedures.
• Prepare and administer tenancy notices and legal documentation.
• Liaise with legal representativ

Skills

Customer service

Residential lettings

Communication

Attention to detail

Time management

Job description

Confidential in Reading seeks a Resident Experience Coordinator to oversee tenancy processes and deliver a high standard of service from move-in to move-out. You will handle enquiries, maintain records, and support residents with property-related services, working closely with internal teams and external stakeholders.

The role requires excellent communication, strong organisation, and the ability to manage a busy workload, with one day per week from home and a Monday–Friday schedule.