Hybrid Resident Experience Specialist

Deverell Smith Recruitment Ltd; Reading; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

One day working from home

Job summary

Deverell Smith Recruitment Ltd is seeking a customer-focused Resident Experience Coordinator to support residents from move-in through move-out, delivering a high standard of service and handling enquiries with professionalism. Based in Reading with a hybrid pattern (1 day working from home), the role requires excellent communication, strong attention to detail, and the ability to manage a busy workload.

You will maintain accurate tenancy records, coordinate onboarding and termination processes,

Qualifications

• Experience in customer service, residential property, lettings, housing or a similar operational environment.
• Excellent communication skills.
• Ability to manage a busy workload.

Responsibilities

• Act as a key point of contact for residents, providing a professional and customer-focused service.
• Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.
• Maintain accurate records of resident interactions and tenancy information.
• Provide proactive updates regarding tenancy matters, maintenance and general services.
• Support residents with property-related services and technology where required.
• Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.
• Ensure resident and property records are accurate and up to date.
• Contribute to initiatives that improve resident satisfaction and retention.

Job description

Deverell Smith Recruitment Ltd is seeking a customer-focused Resident Experience Coordinator to support residents from move-in through move-out, delivering a high standard of service and handling enquiries with professionalism. Based in Reading with a hybrid pattern (1 day working from home), the role requires excellent communication, strong attention to detail, and the ability to manage a busy workload.

You will maintain accurate tenancy records, coordinate onboarding and termination processes,