Resident Experience Manager

Riverstone Bishops Avenue - Management; Greater London; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Enhanced pension

Life insurance

Private health assessment

Season ticket loans

Discounts & cashback

Job summary

Riverstone Bishops Avenue is seeking a Community Manager to lead a high-quality, inclusive events programme for residents, working with the General Manager and teams across the business. You will design experiences and ensure seamless delivery of activities onsite, five days a week, shaping a vibrant, supportive community.

You will bring hospitality and community engagement expertise, superb communication, and the ability to collaborate with sales, marketing and client relations teams to enhance

Qualifications

• Experience in events, hospitality and community engagement.
• Strong communication and organisational skills.
• Willingness to be based onsite five days a week.

Responsibilities

• Lead the planning and delivery of events and activities for residents.
• Curate a varied, inclusive events programme aligned with seasonal themes.
• Develop and deliver clear communications across Riverstone platforms.
• Build strong relationships with current and future residents to encourage participation.
• Monitor budgets, evaluate feedback and continuously improve the programme.
• Coordinate with external and internal stakeholders to deliver events smoothly.
• Manage Kingfisher Wharf external event space – enquiries, bookings and show rounds.
• Serve as a community ambassador and foster partnerships to support lead generation.

Skills

Communication skills

Organisational skills

Event planning

Team collaboration

Hospitality mindset

Digital tools

Tools

Microsoft Office

CRM systems

Canva

Job description

Riverstone Bishops Avenue is seeking a Community Manager to lead a high-quality, inclusive events programme for residents, working with the General Manager and teams across the business. You will design experiences and ensure seamless delivery of activities onsite, five days a week, shaping a vibrant, supportive community.

You will bring hospitality and community engagement expertise, superb communication, and the ability to collaborate with sales, marketing and client relations teams to enhance