Community Manager

Riverstone Bishops Avenue - Management; Greater London; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Enhanced pension

Life insurance

Private health assessment

Season ticket loans

Discounts & cashback

Job summary

Riverstone Bishops Avenue is seeking a Community Manager to lead a high-quality, inclusive events programme for residents, working with the General Manager and teams across the business. You will design experiences and ensure seamless delivery of activities onsite, five days a week, shaping a vibrant, supportive community.

You will bring hospitality and community engagement expertise, superb communication, and the ability to collaborate with sales, marketing and client relations teams to enhance

Qualifications

• Experience in events, hospitality and community engagement.
• Strong communication and organisational skills.
• Willingness to be based onsite five days a week.

Responsibilities

• Lead the planning and delivery of events and activities for residents.
• Curate a varied, inclusive events programme aligned with seasonal themes.
• Develop and deliver clear communications across Riverstone platforms.
• Build strong relationships with current and future residents to encourage participation.
• Monitor budgets, evaluate feedback and continuously improve the programme.
• Coordinate with external and internal stakeholders to deliver events smoothly.
• Manage Kingfisher Wharf external event space – enquiries, bookings and show rounds.
• Serve as a community ambassador and foster partnerships to support lead generation.

Skills

Communication skills

Organisational skills

Event planning

Team collaboration

Hospitality mindset

Digital tools

Tools

Microsoft Office

CRM systems

Canva

Job description

Be part of our opening team at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath. £50,000 a year starting salary, plus performance-related bonus.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.

Community is at the heart of everything we do at Riverstone. We are looking for a Community Manager to lead the creation and delivery of a high-quality, inclusive programme of events and engagement within our Riverstone Bishops Avenue residence.

We offer more than just a competitive package; we provide the opportunity to play a meaningful role in shaping our vibrant community from the ground up. If you are passionate about people, creativity, and making a tangible difference, this is your chance to join a team that values innovation and collaboration.

You will bring your experience in events, hospitality and community engagement to design and deliver an outstanding resident experience, working closely with the General Manager, Residence Team, Sales, Marketing and Client Relationship Teams to strengthen our community and enhance day-to-day life at Riverstone.

The successful candidate will be based onsite at our Riverstone Bishops Avenue residence five days a week. Your visibility and presence are essential to the community we are collectively shaping under your leadership.

Key Responsibilities of the Community Manager role

• Leading the planning and delivery of events and activities - from resident-led social gatherings to sales and community outreach events.
• Curate a varied and inclusive events programme that enhances the resident experience and community connection, aligning with seasonal themes and wider community goals.
• Developing and delivering clear, timely communications-including seasonalupdates, event promotion, and essential resident information, across Riverstone platforms (digital and analogue)
• Buildingstrongrelationships withcurrent and future residents to encourageparticipation and create a connected, welcoming community.
• Working with thewider team to monitor budgets, evaluate feedback, andcontinuously improve the programme.
• Coordinate with external and internal stakeholders to ensure the smooth delivery of community events.
• Manager our external event space called Kingfisher Wharf. Including enquires, bookings and show rounds.
• Function as a community ambassador, including engagement and partnerships with the wider community in support of lead generation.

This role will be great for you if you...

• Love creating experiences that bring people together.
• Haveexcellentcommunicationandorganisationalskills.
• Thriveinafast-paced,liveenvironmentandcanjugglecompetingpriorities.
• Enjoycollaborative working with Riverstone colleagues and external partners alike.
• Areconfidentusingdigitaltools(MicrosoftOffice,CRMsystems,Canvaetc.)
• Haveaneyefordetail,andapassionforhospitalityandservice.

A rewarding role

• £50,000 a year starting salary, plus performance-related bonus
• Working hours are typically8 hours per day, 40hours per week, Monday to Friday. Some flexibility will be required around event timings.
• Annual Leave entitlement of 25 days plus Bank Holidays, increasing with your length of service.
• Someofthe otherbenefitsthatyouwillhaveaccesstoinclude:
• Enhanced employerpension contribution
• Lifeassurance cover.
• Annual privatehealthassessment.
• Seasonticket loanscheme
• Savewithus-access a rangeof discounts and cashback fromhundreds of high street retailers on every day(and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington are the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.