Resident Experience Manager

Get Living London Limited; Leatherhead; On-site; GBP 28,000 - 38,000; Full time

Job summary

Get Living London Limited in Leatherhead is seeking a Resident Manager to deliver an excellent resident living experience, drive occupancy, and ensure properties are prepared to a high standard for viewing.

You will manage viewings, reservations, move-in and occupancy targets, handle inquiries with residents and visitors, and collaborate with the team to maintain data in systems such as Yardi and HubSpot.

Qualifications

• Excellent front-of-house customer service skills.
• Proven problem-solving abilities and empathy to resolution.
• Strong interpersonal and written communication skills.

Responsibilities

• Conduct viewings booked by the Customer Hub/Site Team and progress to reservation for optimal occupancy.
• Meet targets for occupancy, pricing, revenue and Net Promoter Scores.
• Communicate confidently with tenants, residents, visitors, colleagues, couriers and contractors.

Skills

Front-of-house customer service

Problem-solving

Interpersonal communication

Resilience under pressure

Organised prioritisation

Verbal and written communication

Tools

Yardi

Hubspot

RentCafe

Microsoft Office

Job description

Get Living London Limited in Leatherhead is seeking a Resident Manager to deliver an excellent resident living experience, drive occupancy, and ensure properties are prepared to a high standard for viewing.

You will manage viewings, reservations, move-in and occupancy targets, handle inquiries with residents and visitors, and collaborate with the team to maintain data in systems such as Yardi and HubSpot.