Resident Experience Manager

Centrick; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Birthday day off

Health & wellbeing support

Sick pay boost

Learning & development

Job summary

Centrick is seeking a passionate Resident Experience Manager to lead one Build to Rent community in Birmingham. You’ll drive leasing performance, manage on-site teams and deliver an exceptional resident experience in a vibrant, welcoming place to call home.

Working with the Build to Rent Portfolio Manager, you’ll oversee operations, budgets and contractor relationships while maintaining high service standards and ensuring financial objectives are met.

Qualifications

• Experience managing residential property and Build to Rent communities.
• Proven leadership, coaching and team development skills.
• Track record of driving occupancy, leasing and financial performance.
• Excellent communication with residents, partners and contractors.

Responsibilities

• Deliver an exceptional resident experience and welcoming community.
• Oversee resident journey from enquiry to move-in and renewals.
• Lead resident engagement programmes and community events.
• Manage day-to-day operations, service standards and compliance.
• Drive leasing activity, budgets and supplier relationships.

Skills

Residential property management

Build to Rent

Leadership

Occupancy & leasing

Communication

Job description

At Centrick, we're looking for a passionate and people-focused Resident Experience Manager to lead one of our Build to Rent communities. This is an exciting opportunity for an experienced property, hospitality or customer service professional to deliver an exceptional resident experience, drive leasing performance and create a vibrant, welcoming place for residents to call home.

Working closely with the Build to Rent Portfolio Manager, you'll oversee all aspects of community operations, including resident engagement, property performance, contractor management and financial objectives. As the face of the development, you'll lead a small onsite team, maintain high service standards and ensure the community operates efficiently while delivering an outstanding customer experience and achieving key business goals.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Deliver an exceptional resident experience, creating a welcoming and community-focused environment.
• Manage the full resident journey, from enquiries and viewings through to move-in, tenancy management and renewals.
• Lead resident engagement programmes and community events that encourage connection and resident satisfaction.
• Oversee the day-to-day operation of the development, ensuring high standards of service, presentation and compliance.
• Manage maintenance activities, contractors and service partners to ensure the property is well maintained.
• Drive occupancy, resident retention and rental performance to maximise asset value and commercial success.
• Oversee marketing, lead generation and leasing activity, ensuring strong conversion rates and minimal void periods.
• Monitor budgets, control costs and contribute to achieving income and financial performance targets.
• Lead, develop and support onsite team members, fostering a high-performing and customer-focused culture.
• Build strong relationships with residents, local businesses, contractors and key stakeholders, acting as the face of the community.

What You Need to Succeed

• Proven experience in residential property management, Build to Rent, hospitality, customer experience or a similar customer-focused environment.
• Strong leadership and people management skills, with experience motivating, coaching and developing high-performing teams.
• Commercially minded with a track record of driving occupancy, resident retention, leasing performance and financial objectives.
• Excellent communication and relationship-building skills, with the ability to engage confidently with residents, contractors, suppliers and stakeholders.
• Strong organisational and problem-solving abilities, with experience managing multiple priorities, budgets, compliance requirements and day-to-day operations in a fast-paced environment.

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, we’re Team Players,Vibrant and Exceptional. We’re looking for someone who embodies these values, builds strong relationships and takes pride in delivering high standards across every development.

Join Centrick and help us create safe, well-maintained and exceptional places to live and work.