Resident Experience Liaison & Community Connector

Hamberley Care Management Limited; Milngavie; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

4 weeks holiday + Bank Holidays

Workplace pension

Employee Assistance Programme

Free on-site parking

Refer a Friend bonus – up to £750

Job summary

Hamberley Care Management Limited is seeking a Customer Liaison Coordinator for its Milngavie-based care home. You will lead the customer journey from enquiry through admission, acting as the go-to contact for questions and show-rounds as residents consider joining our luxury homes.

Working with Sales, Marketing and Well-being teams, you will raise the home’s profile in the community and at events, using social media to promote our services and build strong community relations.

Qualifications

• Previous experience as a customer service advisor.
• Understanding of the Health and Social Care sector.
• Ability to manage the customer journey from enquiry to provision of service.

Responsibilities

• Be the first point of contact for potential residents and their questions during the journey and show-rounds.
• Collaborate with Sales, Marketing and Well-being teams to raise the home’s profile in the community.
• Build and nurture relationships with local community groups and partners.
• Promote the home at networking events and via social media platforms.

Skills

Customer service

Health and Social Care understanding

Empathy and compassion

Verbal and written communication

Network and community relations

Tools

MS Office

Social media

Job description

Hamberley Care Management Limited is seeking a Customer Liaison Coordinator for its Milngavie-based care home. You will lead the customer journey from enquiry through admission, acting as the go-to contact for questions and show-rounds as residents consider joining our luxury homes.

Working with Sales, Marketing and Well-being teams, you will raise the home’s profile in the community and at events, using social media to promote our services and build strong community relations.