Resident Experience Liaison

Hamberley Care Management Limited; Kirkintilloch; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

4 weeks holidays + Bank Holidays

Pension scheme

Team culture and professional pride

Training and career development

Employee Assistance Programme

Discounts and savings

Free on-site parking

Refer a Friend bonus up to £750

Job summary

Hamberley Care Homes is seeking a Customer Liaison Coordinator to support residents from enquiry through to admission, ensuring a consistently high level of care and empathy. Based at Milngavie Manor in Glasgow, you will work with Home Manager and teams to build the home's profile in the community, attend events and manage enquiries and show-rounds.

If you are people-focused, enjoy networking and delivering excellent customer experiences, join our team and help create an extra special daily

Qualifications

• Previous experience as a customer service advisor.
• Understanding of Health and Social Care sector.
• Experience supporting the customer journey from enquiry to service provision.
• Strong people skills with empathy and compassion.
• Ability to manage multiple priorities and deliver engaging experiences.

Responsibilities

• Be the first point of contact for potential residents and support show-rounds.
• Assist with enquiry handling and admission processes.
• Promote the home within the community and build relationships with external groups.
• Collaborate with Sales, Marketing and Well-being teams to raise the home profile.

Skills

Customer service experience

Communication skills

Empathy and compassion

Networking / community relations

MS Office / Social Media proficiency

Tools

MS Office

Social Media

Job description

Hamberley Care Homes is seeking a Customer Liaison Coordinator to support residents from enquiry through to admission, ensuring a consistently high level of care and empathy. Based at Milngavie Manor in Glasgow, you will work with Home Manager and teams to build the home's profile in the community, attend events and manage enquiries and show-rounds.

If you are people-focused, enjoy networking and delivering excellent customer experiences, join our team and help create an extra special daily