Resident Experience Liaison

Sureserve; Grays; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Wellbeing programme

Annual leave

Maternity & Paternity packages

Dental/Healthcare cash plan

Cycle to Work Scheme

EV Leasing Scheme

Employee voice programme

Social activities

Sureserve Academy

Job summary

Sureserve Compliance Central in the UK is seeking a dedicated Resident Liaison Officer to join our expanding team. This full-time hybrid role bridges our service teams and residents, ensuring clear communication and professional interactions.

You will manage inquiries, coordinate appointments, address concerns with empathy, and maintain accurate records while upholding company policies. The position provides a responsive, customer‑focussed service within a fast-paced environment.

Qualifications

• Exceptional attention to detail and administrative skills.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Customer service oriented with excellent problem-solving abilities.
• High resilience and organizational abilities in a fast-paced environment.
• Proficiency with IT systems and standard office software.
• Friendly and professional attitude, capable of building positive relationships.

Responsibilities

• Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
• Coordinate and schedule appointments, providing timely updates to both parties.
• Handle complaints and concerns with empathy, escalating issues where necessary.
• Maintain accurate records of interactions, services requested, and outcomes.
• Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.
• Provide feedback to management on service improvements based on resident feedback.

Job description

Sureserve Compliance Central in the UK is seeking a dedicated Resident Liaison Officer to join our expanding team. This full-time hybrid role bridges our service teams and residents, ensuring clear communication and professional interactions.

You will manage inquiries, coordinate appointments, address concerns with empathy, and maintain accurate records while upholding company policies. The position provides a responsive, customer‑focussed service within a fast-paced environment.