Resident Liaison Officer

Wates Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

WPS in North London is seeking an experienced Resident Liaison Officer to join our team delivering planned maintenance projects across North London boroughs.

You will be the key link between residents, site teams and client representatives, ensuring a positive customer experience throughout the lifecycle of planned improvement works.

This full-time, permanent role requires strong communication, organisation and a proactive approach, with a valid UK driving licence and access to your own vehicle.

Qualifications

• Previous experience as a Resident Liaison Officer within social housing.
• Experience working on planned maintenance programmes is essential.
• Experience working for a Tier 1 contractor would be highly advantageous.
• Excellent communication and customer engagement skills.
• A proactive, organised and problem-solving approach.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Build strong relationships with residents and stakeholders.
• Keep residents informed before, during and after planned works.
• Manage appointments, access arrangements and resident communications.
• Resolve customer concerns professionally and efficiently.
• Support site teams in maintaining exceptional customer satisfaction levels.
• Ensure all resident interactions are recorded accurately and in line with project requirements.

Skills

Resident Liaison

Social housing

Customer engagement

Communication skills

Organised

Driving license

Job description

WPS | North London Boroughs Based from Finsbury Park Office Full Time | Permanent

WPS is seeking an experienced Resident Liaison Officer to join our growing team delivering planned maintenance projects across North London boroughs.

Working within the social housing sector, you'll be the key link between residents, site teams and client representatives, ensuring a positive customer experience throughout the lifecycle of planned improvement works.

The Role

As a Resident Liaison Officer, You Will

• Build strong relationships with residents and stakeholders.
• Keep residents informed before, during and after planned works.
• Manage appointments, access arrangements and resident communications.
• Resolve customer concerns professionally and efficiently.
• Support site teams in maintaining exceptional customer satisfaction levels.
• Ensure all resident interactions are recorded accurately and in line with project requirements.

What We're Looking For

• Previous experience as a Resident Liaison Officer within social housing.
• Experience working on planned maintenance programmes is essential.
• Experience working for a Tier 1 contractor would be highly advantageous.
• Excellent communication and customer engagement skills.
• A proactive, organised and problem-solving approach.
• Full UK driving licence and access to your own vehicle.

Why Join WPS?

At WPS, we pride ourselves on delivering high-quality planned maintenance works while putting residents at the heart of everything we do. This is an opportunity to join a supportive team, work on long-term secured contracts and play a key role in improving homes and communities across North London.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]