Resident Experience Lead — Estate Coordination

Savills plc; Greater London; Híbrido; GBP 50.000 - 55.000; Jornada completa

Descripción de la vacante

Savills plc is seeking a Residential Experience Manager to coordinate estate-wide resident services across three phases. Based onsite, you will join Operations, Property Management and Concierge to deliver a consistent, proactive and well‑communicated resident experience.

You will govern the resident portal, track actions, escalate issues and translate feedback into practical improvements. The role calls for strong organisation, cross‑team collaboration and a customer‑first mindset across a

Formación

• Experience in residential property, resident services or estate management.
• Demonstrable experience coordinating complex issues across multiple teams.
• Strong resident or customer communication skills.
• Experience using a CAFM or similar case-management system to record, track and report requests.
• Ability to monitor actions, identify overdue matters and escalate appropriately.

Responsabilidades

• Coordinate complex resident matters across multiple teams with clear ownership and accountability.
• Act as principal residential liaison with the Operations structure and maintain visibility of issues affecting residents.
• Track progress on resident-impacting matters and escalate delays or unresolved ownership.
• Provide timely, accurate resident updates for maintenance, incidents and service disruption.
• Govern the residential portal, ensure proper categorisation, allocation and closure of requests.
• Offer resident-impact insights into operational performance reviews and drive improvements.

Conocimientos

Residential property experience

Cross‑functional coordination

Communication with residents

Organisation & record‑keeping

Herramientas

CAFM system

Case management software

Dwellant (or similar portal)

Descripción del empleo

Savills plc is seeking a Residential Experience Manager to coordinate estate-wide resident services across three phases. Based onsite, you will join Operations, Property Management and Concierge to deliver a consistent, proactive and well‑communicated resident experience.

You will govern the resident portal, track actions, escalate issues and translate feedback into practical improvements. The role calls for strong organisation, cross‑team collaboration and a customer‑first mindset across a