Resident Experience & Hospitality Lead

Kingsley Healthcare Limited; Swaffham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Kingsley Healthcare Limited is seeking an experienced Hospitality Manager to oversee all hospitality operations in our care home. You will ensure a healthy living food service, engaging activities, and excellent housekeeping and maintenance standards, while leading a caring team.

The role requires proven hospitality experience in care home, hotel, or similar environments, with knowledge of relevant employment and health and safety legislation.

Qualifications

• Proven experience in hospitality in care home, hotel or hospitality environment.
• Knowledge of relevant laws, regulations and policies (employment, health and safety).

Responsibilities

• Create a caring service experience aligned with family values.
• Foster a positive work environment emphasizing teamwork and service quality.
• Deliver exceptional experiences for residents and meet their needs and expectations.
• Oversee food service operations and work with the chef for timely, quality meals.
• Develop engaging activities promoting residents' interests and well-being.
• Maintain high cleanliness standards and first impression.
• Address maintenance issues to keep the facility in good condition.
• Manage hospitality budget to meet revenue targets and control costs.
• Build relationships with residents, families and staff to enhance community engagement.
• Ensure staff are trained and perform effectively.
• Uphold regulations, health and safety and employment laws, maintaining records.

Skills

Communication skills

People management

Teamwork

Time management

Organisational skills

Job description

Kingsley Healthcare Limited is seeking an experienced Hospitality Manager to oversee all hospitality operations in our care home. You will ensure a healthy living food service, engaging activities, and excellent housekeeping and maintenance standards, while leading a caring team.

The role requires proven hospitality experience in care home, hotel, or similar environments, with knowledge of relevant employment and health and safety legislation.