Resident Experience & Engagement Lead

Allscreens Nationwide Ltd; Trafford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Resident Liaison Officer to join our busy, site-based team supporting residents during remedial works, redevelopment and regeneration projects. You will work closely with the Communities Manager, project teams and contractors to keep residents informed, supported and engaged throughout the lifecycle of the works, delivering a customer-first experience.

The role requires strong communication, empathy and resilience to manage concerns and build trust across

Responsibilities

• Engage residents throughout remedial works, redevelopment and regeneration projects.
• Collaborate with Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed and supported.
• Maintain a customer-first approach to deliver positive resident experiences across the project lifecycle.

Job description

Allscreens Nationwide Ltd is seeking a Resident Liaison Officer to join our busy, site-based team supporting residents during remedial works, redevelopment and regeneration projects. You will work closely with the Communities Manager, project teams and contractors to keep residents informed, supported and engaged throughout the lifecycle of the works, delivering a customer-first experience.

The role requires strong communication, empathy and resilience to manage concerns and build trust across