Resident Experience Coordinator

Allscreens Nationwide Ltd; Northampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holiday Pay

Occupational Sick Pay

Occupational Maternity Pay

Health Cash Plan

Blue Light Card

Car Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Training and development

Job summary

Housing 21 is seeking a Resident Experience Co-Ordinator to design and deliver high quality activities for residents, promoting social inclusion and well-being across schemes. You will work with residents and external partners to co-produce engaging programmes that meet diverse needs.

The role requires experience with vulnerable groups, strong digital skills and the ability to manage budgets while delivering inclusive, creative wellbeing activities. An enhanced disclosure check will be required.

Qualifications

• Knowledge of issues affecting older people.
• Experience working with vulnerable people.
• Strong digital skills including MS Word, Excel and Outlook.
• Experience developing engaging activities for diverse groups (desirable).
• Experience delivering inclusive wellness activities (desirable).
• Experience managing budgets (desirable).

Responsibilities

• Coordinate high quality activities programme co-produced with residents.
• Promote social inclusion across the scheme/village.
• Collaborate with external stakeholders to foster community engagement.
• Assist in developing models and procedures for effective engagement.

Skills

Older people knowledge

Vulnerable people experience

MS Office skills

Experience delivering activities

Budget management

Tools

MS Office suite

Job description

Shift Pattern:To be arranged with candidate

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.

You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

What we’re looking for

• A good knowledge of older people and the issues pertaining to them
• Experience of working with vulnerable people
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)
• Proven track record in delivering a creative and inclusive approach to older people’s wellness and activities (desirable)
• Experience in managing budgets (desirable)

Why us?

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan - certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 23 August 2026, with interviews taking place 26 August 2026