Resident Experience Concierge — East London (Day Shift)

Abbatt Group; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Life insurance cover

Gym membership contribution

4% pension scheme

Access to accredited training courses

Job summary

Abbatt Group is seeking a Day Concierge for an East London residential development. You will be the first point of contact for residents, guests and contractors, ensuring a warm welcome and high standards of service.

Role emphasizes security, timely responses to enquiries, and collaboration with maintenance teams to keep the building running smoothly. A professional, discreet approach is essential.

Qualifications

• Experience in concierge, front-of-house, residential or hospitality roles.
• Demonstrated ability to deliver outstanding customer service.
• Strong communication and interpersonal skills; professional approach.

Responsibilities

• Welcome residents, guests and visitors with a friendly, professional first impression.
• Handle inquiries in person and by phone, provide timely assistance.
• Deliver high standard of service and support to residents.
• Maintain building security and monitor access, assist with parking operations.
• Carry out routine patrols and report maintenance or security concerns.
• Coordinate with contractors and maintenance teams as required.
• Record health and safety incidents and ensure logs are accurate.
• Manage keys and ensure only authorised release with proper records.
• Receive, organise and manage deliveries and mail, ensure proper handover.

Skills

Front-of-house experience

Customer service

Excellent communication

Contractors coordination

Fire & safety awareness

Discretion with confidential info

Independent work

Job description

Abbatt Group is seeking a Day Concierge for an East London residential development. You will be the first point of contact for residents, guests and contractors, ensuring a warm welcome and high standards of service.

Role emphasizes security, timely responses to enquiries, and collaboration with maintenance teams to keep the building running smoothly. A professional, discreet approach is essential.