Resident Engagement Officer

WMJobs; Wolverhampton; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Wolverhampton Homes Ltd is seeking a Resident Engagement Officer to support engagement with customers and communities across Wolverhampton. This hands-on, people-focused role works directly with residents to ensure their voices are heard and help shape and improve our services.

You will coordinate engagement events, gather feedback, and work with teams across the organisation to turn insights into action, including evenings and weekends when required.

Qualifications

• Experience working with diverse communities.
• Ability to engage with a wide range of customers and listen to their views.
• Well-organised and reliable with ability to manage own workload.
• Flexibility to work across locations and outside standard hours.

Responsibilities

• Support engagement activity linked to Tenant Satisfaction Measures and Consumer Standards, helping ensure customer feedback informs service improvement.
• Build positive relationships with residents, tenant groups, communities, internal and external stakeholders
• Organise, attend and support engagement events, including evenings and weekends where required
• Listen to customer feedback, capture insight accurately and support follow-up actions to ensure learning and improvement.
• Support consultations, surveys and engagement initiatives to gather resident insight
• Work with teams across the organisation to share customer feedback and themes
• Maintain accurate records and support reporting on engagement activity Promote and deliver on opportunities for residents to get involved and have their voice heard

Skills

People skills

Relationship building

Communication

Organisation

Flexibility

Job description

Wolverhampton Homes Ltd

Resident Engagement Officer

Salary: £32,475 - £34,995

Hours: 37 hours per week

Location: Wolverhampton, with community‑based working across the city

Job Type: Permanent

Overview

We have an exciting opportunity to join our Communications & Engagement team as a Resident Engagement Officer, supporting engagement with customers and communities across Wolverhampton Homes. This is a hands‑on, people‑focused role where you will work directly with residents to ensure their voices are heard and help shape and improve our services. You’ll also help support opportunities for residents to be involved in shaping services and community activity across the city.

Key Responsibilities

• Support engagement activity linked to Tenant Satisfaction Measures and Consumer Standards, helping ensure customer feedback informs service improvement.
• Build positive relationships with residents, tenant groups, communities, internal and external stakeholders
• Organise, attend and support engagement events, including evenings and weekends where required
• Listen to customer feedback, capture insight accurately and support follow‑up actions to ensure learning and improvement.
• Support consultations, surveys and engagement initiatives to gather resident insight
• Work with teams across the organisation to share customer feedback and themes
• Maintain accurate records and support reporting on engagement activity Promote and deliver on opportunities for residents to get involved and have their voice heard

About you

• Are you someone who enjoys working with people and building relationships within communities?
• Do you have the confidence to speak to a wide range of customers and genuinely listen to their views and experiences and liaise with colleagues?
• Are you organised, reliable and able to manage your own workload, following up on actions and commitments?
• Are you flexible and willing to work across different locations and occasionally outside of standard office hours?

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To

Customer Voice and Engagement Business Partner

Closing date

Monday 21 September 2026

Interview date

Thursday 1 October

Contact for an informal discussion / more information

Jade Distant – Customer Voice and Engagement Business Partner

[e-mail]

Attached documents

Resident Engagement Officer – JD – May 2026 (2).pdf