Resident Engagement & Community Liaison

Wolverhampton Homes; Wolverhampton; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Wolverhampton Homes asks for a dedicated Resident Engagement Officer to work across the city, directly engaging with residents to ensure their voices are heard and to shape and improve services. The role focuses on community activity, feedback capture and reporting to drive improvements in customer experience.

You will support tenants, tenants’ groups and communities, coordinating engagement events, and ensuring insights inform service development while maintaining strong relationships with

Qualifications

• Experience in community engagement and working with residents.
• Ability to build relationships with tenants and stakeholders.
• Strong organisational skills and ability to manage workload.
• Flexible to work evenings/weekends and across locations.

Responsibilities

• Support engagement activity linked to Tenant Satisfaction Measures and Consumer Standards, helping ensure customer feedback informs service improvement.
• Build positive relationships with residents, tenant groups, communities, internal and external stakeholders.
• Organise, attend and support engagement events, including evenings and weekends where required.
• Listen to customer feedback, capture insight accurately and support follow-up actions to ensure learning and improvement.
• Support consultations, surveys and engagement initiatives to gather resident insight.
• Work with teams across the organisation to share customer feedback and themes.
• Maintain accurate records and support reporting on engagement activity; promote and deliver on opportunities for residents to get involved and have their voice heard.

Job description

Wolverhampton Homes asks for a dedicated Resident Engagement Officer to work across the city, directly engaging with residents to ensure their voices are heard and to shape and improve services. The role focuses on community activity, feedback capture and reporting to drive improvements in customer experience.

You will support tenants, tenants’ groups and communities, coordinating engagement events, and ensuring insights inform service development while maintaining strong relationships with