Resident Engagement & Influence Lead

Hightown Housing Association Ltd; Hemel Hempstead; Sur place; GBP 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

Pension

Bonus

Car Parking

On Site Gym

Résumé du poste

Hightown Housing Association Ltd is seeking a Resident Involvement Officer in Hemel Hempstead to strengthen resident engagement across services.

This fixed-term contract runs until 9 August 2027, offering a salary of £41,349 per annum for 35 hours per week, plus a benefits package including pension, bonus and car parking. The role focuses on engaging residents, groups and communities to influence service improvements.

Qualifications

• Experience of resident involvement, community development or customer engagement.
• Experience working in a customer-focused environment.
• Excellent communication, presentation and interpersonal skills.
• Strong organisational and time management abilities.
• Experience planning and coordinating events and activities.
• Ability to build positive relationships with a wide range of customers and stakeholders.
• Attention to detail and administrative skills.
• Knowledge of Microsoft Office applications.
• Confidence to work independently and use initiative.
• Commitment to excellent customer service and continuous improvement.

Responsabilités

• Deliver a high-quality resident involvement and engagement service.
• Develop and promote inclusive opportunities for customers to influence services.
• Facilitate resident panels, focus groups, consultations and scrutiny activities.
• Organising engagement events, forums and community initiatives.
• Gathering, analysing and reporting on customer feedback and satisfaction data.
• Working with colleagues across the organisation to drive service improvements.
• Supporting resident associations and community groups.
• Producing reports, taking notes at meetings, presentations and performance information.
• Communicating outcomes and demonstrating how resident feedback has influenced decisions.
• Encouraging participation from a diverse range of residents and communities.

Connaissances

Resident involvement

Customer focus

Communication skills

Organisational skills

Event coordination

Stakeholder relations

Attention to detail

MS Office

Independent working

Customer service

Outils

Microsoft Office

Description du poste

Hightown Housing Association Ltd is seeking a Resident Involvement Officer in Hemel Hempstead to strengthen resident engagement across services.

This fixed-term contract runs until 9 August 2027, offering a salary of £41,349 per annum for 35 hours per week, plus a benefits package including pension, bonus and car parking. The role focuses on engaging residents, groups and communities to influence service improvements.