Resident Day Ambassador 6 months Fixed Term

Moda; City of Edinburgh; On-site; GBP 21,000 - 30,000; Full time

Job summary

Moda, The McEwan, is seeking a Resident Day Ambassador to deliver first class customer service and engage residents in a vibrant community.

You will be the friendly front-of-house presence, handle enquiries, support leasing-related activities, parcel management, and event promotion, while upholding brand values and safety standards in a dynamic building environment.

Qualifications

• Experience in front-of-house or hospitality roles preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities with a friendly professional approach.

Responsibilities

• Deliver first class customer service and resident engagement.
• Be the first point of contact for enquiries and respond promptly.
• Assist with viewings and resident onboarding as required.
• Manage parcel handling, access control, and sign-ins for visitors.
• Support events and engage residents with local activities and promotions.
• Maintain brand standards and ensure safety and security at front of house.
• Liaise with facilities/maintenance and FM teams as needed.

Skills

Customer service

Communication

Organisation

Job description

Resident Day Ambassador

Moda, The McEwan, is looking for a Resident Day Ambassador who will be responsible for delivering first class customer service and resident engagement.

You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...

THE ROLE

• Deliver first class customer service and resident engagement
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Reply to resident queries and meet all response times
• Provide informed and accurate information to resident’s either face to face or via the telephone
• To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
• To take room enquiries/viewings, gathering the necessary information to support leasing
• Parcel management (taking, issuing parcels, and managing app notifications)
• Promote resident events and engagement strategies e.g. surveys
• Communicate in line with brand values
• Visitor Management strategy
• Establish and maintain relationships with the residents to best understand their needs
• Following and utilising the complaints procedure
• Residents move out - re/de programming of fobs, collection of post box key etc.
• Emergency or incident escalation
• Reporting any identified H&S matters to CSM/GM
• Health & Safety - observe compliance
• Maintain a key record for front desk sign out
• Access control programming
• Fire Marshall or evacuation management support
• Signing suppliers/contractors/third party visitors in and out of front of house
• Ensuring the security of the building at all times
• Report any maintenance issues identified in the building/apartments/common parts
• Where required, keep residents updated on all maintenance items reported
• Liaison with FM teams
• Support marketing and lease up including viewings if required
• Be aware of amenity T&C's
• Assist with the organization of on-site events
• Push and promote events via The My Moda App and on social media
• Good knowledge of local attractions and destinations (further training on this will also be provided)
• Ad hoc administrative tasks
• CCTV monitoring