Resident Day Ambassador 6 months Fixed Term

Moda Group; City of Edinburgh; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Moda, The McEwan in Edinburgh is seeking a Resident Day Ambassador to deliver first-class customer service and drive resident engagement.

You will be the welcoming face for residents and visitors, handling enquiries, arranging viewings, parcel management and event promotion while upholding brand standards in a busy front-of-house environment.

Join a vibrant team and help create memorable resident experiences, with emphasis on safety, clear communication, and knowledge of local attractions.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Ability to work as part of a busy team.

Responsibilities

• Deliver first class customer service and resident engagement.
• Respond to resident queries within required times.
• Manage room viewings and gather information for leasing.
• Handle parcel management and app notifications.
• Promote resident events and engagement strategies.
• Maintain building security and access control.
• Support on-site events and liaise with FM teams.
• Liaise with vendors and residents via brand channels.

Job description

Moda, The McEwan

Edinburgh

** Resident Day Ambassador**

Moda, The McEwan, is looking for a Resident Day Ambassador who will be responsible for delivering first class customer service and resident engagement.

You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...

THE ROLE

• Deliver first class customer service and resident engagement
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Reply to resident queries and meet all response times
• Provide informed and accurate information to resident’s either face to face or via the telephone
• To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
• To take room enquiries/viewings, gathering the necessary information to support leasing
• Parcel management (taking, issuing parcels, and managing app notifications)
• Promote resident events and engagement strategies e.g. surveys
• Communicate in line with brand values
• Visitor Management strategy
• Establish and maintain relationships with the residents to best understand their needs
• Following and utilising the complaints procedure
• Residents move out - re/de programming of fobs, collection of post box key etc.
• Emergency or incident escalation
• Reporting any identified H&S matters to CSM/GM
• Health & Safety - observe compliance
• Maintain a key record for front desk sign out
• Access control programming
• Fire Marshall or evacuation management support
• Signing suppliers/contractors/third party visitors in and out of front of house
• Ensuring the security of the building at all times
• Report any maintenance issues identified in the building/apartments/common parts
• Where required, keep residents updated on all maintenance items reported
• Liaison with FM teams
• Support marketing and lease up including viewings if required
• Be aware of amenity T&C's
• Assist with the organization of on-site events
• Push and promote events via The My Moda App and on social media
• Good knowledge of local attractions and destinations (further training on this will also be provided)
• Ad hoc administrative tasks
• CCTV monitoring