Residences Senior Wellbeing Support Advisor

King's College London; Greater London; On-site; GBP 39,000 - 44,000; Part time

Job summary

King's Residences at King's College London seeks a part-time role to lead out-of-hours wellbeing provision. You will supervise a team of advisors, respond to incidents, and coordinate with university services to deliver safe, supportive care for students in residence.

The postholder will manage complex cases, uphold safeguarding and GDPR responsibilities, and provide guidance during evenings, weekends, and non-standard hours. A driving licence is required.

Qualifications

• Significant experience supervising staff in wellbeing or related services (student support, welfare).
• Experience in welfare or student support roles handling complex cases.
• Ability to guide and facilitate peer learning and case discussions.

Responsibilities

• Lead out-of-hours wellbeing provision for King's Residences.
• Provide line management and professional supervision to out-of-hours advisors.
• Respond to incidents, crises and wellbeing concerns and make timely referrals.
• Coordinate with university services to ensure follow-up and documentation.

Skills

Staff supervision

Wellbeing support

Risk assessment

Communication

Emotional resilience

GDPR & safeguarding

Driving licence

Job description

The role leads the delivery of out-of-hours wellbeing provision within King's Residences, providing line management and professional supervision to a team of out-of-hours advisors while overseeing the operational delivery of pastoral support during evenings, weekends, and other non-standard hours. The postholder responds directly to incidents, crises, and wellbeing concerns affecting students in residence, offering immediate pastoral support, guidance, and signposting within a non-clinical remit, while supporting advisors to manage complex or high-risk situations. The role holds oversight of ongoing student wellbeing concerns, including reviewing cases, ensuring appropriate follow-up, documentation, and coordination with relevant university services. Acting as the primary escalation point during out-of-hours periods, the postholder exercises professional judgement to manage risk and ensure timely referral to senior colleagues or specialist services where required. Part-time contract covering every other weekend, Bank Holidays and University closure days (14 hours per fortnight, with 3.75 hours banked per fortnight).

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found.

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Significant experience supervising and supporting staff in roles related to student support, social work, youth work, mental health, or comparable wellbeing services.
• Demonstrable experience in a welfare, advisory, or student support role, involving complex cases.
• You must demonstrate a clear ability to guide, support, and facilitate learning and case discussions in a peer-to-peer setting.
• A high level of emotional resilience and the ability to work calmly under pressure, containing anxiety in self and others whilst prioritising activity to meet service demands and deadlines
• You should demonstrate excellent communication skills, the ability to actively listen, critically analyse complex or challenging situations, and undertake thorough risk assessments to support effective and safe decision-making.
• A strong dedication to improving service standards, a proactive approach to quality assurance, and a highly collaborative working style are vital for this role.
• Demonstrable knowledge of the requirements around Safeguarding and GDPR responsibilities.
• Full clean driving licence

Desirable criteria

• Current accreditation/registration with a relevant and appropriate professional body.
• Experience of working in a HE institution.

King's Residences is a department within the Estates and Facilities directorate at King's College London. Overseeing 14 Halls of Residences for around 6,000 King's students, we are a dynamic and passionate team dedicated to ensuring the students receive the greatest living-in experience during their academic study.

Grade and Salary : £39,076 - £43,909 FTE (per annum inclusive of London Weighting Allowance) Job ID : 159045