Residences Officer (x 2)

Harper Adams University; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Harper Adams University is seeking a proactive Residences Officer to join the Student Services team, delivering out-of-hours welfare support to students in university accommodation. You will respond to concerns, undertake wellbeing checks, and work with Student Wardens while promoting safe, welcoming communities outside normal hours.

The role involves 4 nights on, 3 nights off (averaging 37 hours/week) and requires independent work, resilience, and excellent interpersonal skills to support

Qualifications

• Experience of working with students or in a customer-facing support environment.

Responsibilities

• Provide out-of-hours welfare support to students living in university accommodation.
• Respond to welfare concerns and undertake wellbeing checks.
• Manage incidents and support Student Wardens.
• Collaborate with Student Services, Security, Estates and the Students’ Union.

Skills

Communication skills

Interpersonal skills

Customer service

Resilience

Out-of-hours availability

Job description

Are you passionate about supporting students and making a positive difference to their university experience? We are looking for a proactive and approachable Residences Officer to join our Student Services team, providing vital out-of-hours support to students living in University accommodation. Working as part of a dedicated residential support team, you will help create a safe, welcoming and inclusive community where students can thrive, while promoting positive behaviour, wellbeing and community standards.

This varied and rewarding role combines student support, safeguarding, welfare response and accommodation operations. You will be a key point of contact for students during evenings and overnight periods, responding to welfare concerns, undertaking wellbeing checks, managing incidents, supporting Student Wardens and working closely with colleagues across Student Services, Security, Estates and the Students’ Union. The role requires sound judgement, resilience and excellent interpersonal skills, with opportunities to make a meaningful impact on students during some of the most important and challenging moments of their university journey.

As an out-of-hours position, the role follows a 4 nights on, 3 nights off rota, averaging 37 hours per week, and is ideally suited to someone who enjoys working independently, building positive relationships with students and contributing to a supportive residential environment outside normal University working hours.

Please see the Candidate Information Pack for further information, including shift pattern and hours of work.

If you have any questions about the role, please contact the Head of Student Services, Joana da Silva via email [e-mail].

We are looking for someone with experience of working with students, young people or in a customer-facing support environment, who can demonstrate excellent communication and interpersonal skills. You will be confident working independently, remain calm under pressure and have the ability to respond sensitively and professionally to a range of welfare, behavioural and accommodation-related situations.Experience of supporting wellbeing, safeguarding or residential communities would be advantageous, as would experience of working in a higher education, housing, hospitality or similar setting. A commitment to providing excellent student support, maintaining accurate records and working collaboratively with colleagues is essential.