Residences Officer

Harper Adams University; Edgmond Marsh; On-site; GBP 24,000 - 30,000; Full time

Job summary

Harper Adams University is seeking a proactive Residences Officer to join our Student Services team. You will provide vital out-of-hours support for students living in University accommodation, helping create a safe, welcoming community that promotes wellbeing and community standards.

This role combines student support, safeguarding, welfare response and accommodation operations. You will be the point of contact during evenings and nights, responding to welfare concerns, undertaking wellbeing

Qualifications

• Experience in supporting students or safeguarding experience preferred.
• Ability to remain calm under pressure and manage sensitive welfare issues.
• Excellent communication and collaboration across teams and shift patterns.

Responsibilities

• Provide out-of-hours welfare and support to students in university accommodation.
• Respond to welfare concerns and undertake wellbeing checks during night shifts.
• Manage incidents and support Student Wardens during evenings and overnight periods.
• Collaborate with Security, Estates and the Students' Union to maintain a safe residential environment.
• Promote positive behaviour, wellbeing and community standards within the residences.

Skills

Interpersonal skills

Resilience

Judgement

Job description

Are you passionate about supporting students and making a positive difference to their university experience? We are looking for a proactive and approachable Residences Officer to join our Student Services team, providing vital out-of-hours support to students living in University accommodation. Working as part of a dedicated residential support team, you will help create a safe, welcoming and inclusive community where students can thrive, while promoting positive behaviour, wellbeing and community standards.

This varied and rewarding role combines student support, safeguarding, welfare response and accommodation operations. You will be a key point of contact for students during evenings and overnight periods, responding to welfare concerns, undertaking wellbeing checks, managing incidents, supporting Student Wardens and working closely with colleagues across Student Services, Security, Estates and the Students' Union. The role requires sound judgement, resilience and excellent interpersonal skills, with opportunities to make a meaningful impact on students during some of the most important and challenging moments of their university journey.

As an out-of-hours position, the role follows a 4 nights on, 3 nights off rota, averaging 37 hours per week, and is ideally suited to someone who enjoys working independently, building positive relationships with students and contributing to a supportive residential environment outside normal University working hours.