Residence Service Supervisor (Nights)

University of Leeds; Leeds; On-site; GBP 22,000 - 24,000; Full time

Job summary

The University of Leeds is seeking a Residence Service Supervisor (Nights) to enhance its accommodation services for students. The role involves customer service, maintenance tasks, and management of contractors, with a focus on delivering high-quality support to the residential student community, all within a flexible shift pattern.

Benefits

Generous annual leave

Health and Wellbeing benefits

Personal Development opportunities

Access to on-site childcare

Shopping discounts

Travel schemes

Qualifications

• Significant experience in customer service environments.
• Ability to work independently and in a team.
• Full current valid driving license (manual vehicles).

Responsibilities

• Provide high-quality reception services and undertake minor repairs.
• Conduct site audits and supervise contractors.
• Drive Residential Services vehicle as required.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Job description

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Residence Service Supervisor (Nights), Leeds

Client: University of Leeds

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0c4442a10f2f

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Residence Service Supervisor (Nights)

Salary: Grade 3 (£22,214 to 23,144 p.a.)

Essential: A full current valid driving licence (for manual vehicles) and recent driving experience with the ability to drive in a safe and appropriate manner.

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer-focused individual to join our team. You will have significant experience working in a front-line customer service environment, with strong communication and interpersonal skills. You should be able to work on your own initiative with minimal supervision, as well as part of a team. Your responsibilities include providing high-quality reception services, undertaking minor repair and maintenance tasks, conducting site audits, and supervising external contractors in line with Service Level Agreements.

Residence staff are required to provide a flexible service, working at various Residence locations to meet business needs. You will be based at one location but should be prepared to work at other sites as required. The role involves driving a Residential Services vehicle, so a full current valid driving licence (manual vehicles) and recent driving experience are necessary.

The standard shift pattern is 4 days on, 4 days off, with 10-hour shifts and a 1-hour unpaid break. The role also requires a Basic Disclosure Check.

What we offer in return:

• Generous annual leave
• Health and Wellbeing benefits, including discounted staff membership at The Edge gym
• Personal Development opportunities, including courses in languages, creative writing, wellbeing therapies, and more
• Access to on-site childcare, shopping discounts, and travel schemes