Residence Manager - Soft Services

Equans; Brighton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover

Gym membership discounts

Cycle to work scheme

Employee discounts

Job summary

Equans is seeking a Residence Manager to lead the University of Brighton accommodation, overseeing cleaning, waste and grounds services. A permanent, full-time role delivering value, productivity and cost efficiency through staff leadership and contractor coordination.

You will manage budgets, drive service improvements, and ensure high customer service standards while coordinating student lettings and ensuring a safe living environment for residents.

Qualifications

• Experience managing soft services, ideally in hospitality or student accommodation.
• DBS Basic check is required for this role.
• Ability to supervise operational teams and contractors.

Responsibilities

• Oversee cleaning, waste management and grounds to meet service levels.
• Manage budgets and performance of residence and cleaning services.
• Coordinate student arrivals/departures and ensure rooms meet requirements.
• Prepare rotas, manage sickness and holidays, and drive service improvements.
• Ensure safety, compliance and audits align with contractual obligations.

Skills

People management

Customer service

Budgeting

Tools

Maximo

Job description

Residence Manager - Soft ServicesOffer ID:88694Job:Project Managers / Facility ManagementContract type:PermanentSchedule:Full-TimeCountry:United KingdomEquans is looking for a Residence Manager to join our team at the University of Brighton on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, bonus and benefits package.The post holder will be responsible for all operational staff for the University of Brighton’s accommodation which includes cleaners, waste management and ground maintenance. The Residence Manager will be responsible for budgets and performance of residence and cleaning services as well as maintaining a close liaison with the Client FM Function in ensuring day to day requirements of delivering the required services are met.The ideal candidate will have previous experience managing soft services, ideally within the hospitality sector (hotels or student accommodation).What will you deliver?To deliver high quality cleaning services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation from staff to provide on-going service improvements. To manage the output of the cleaning functions, ensuring high standards of customer service at all timesResponsible for administering and supervising the operation of the student residential experience, facilitating student / tenant issues in conjunction management support ensuring a positive, healthy, and safe living environment for studentsTo organise the student lettings in an effective and timely manner, coordinating student arrivals and departures ensuring rooms and facilities are provided in line with requirements, escalating issues as required to the relevant teams. Ensure rooms are refreshed as requiredTo carry out regular audits to ensure all key performance and management indicators are met, and ensure operational delivery is high quality and compliant with statutory and contractual obligationsTo co-ordinate all contract wide initiatives in respect to the summer lets that run across multiple work streams to deliver a timely, seamless client solutionTo formulate suitable strategies, in conjunction with the university, to mobilise and meet the demands of service provision, ongoing improvement, and adaptation to changing processes and environmentsTo ensure all company deliverables that span multiple work streams are being delivered by all service managers to include safety tours, TBT delivery, training plansTo take full responsibility for the performance of direct reports, including working patterns, timekeeping, performance management, sickness absence, annual leave, preparation of rotas and improvement of knowledge of the services provided and any necessary training and/or developmentTo exercise financial and commercial controls in the management of expenditure and income within agreed budgets and take remedial action where appropriate. To maximise profitability of operations and deliver ongoing cost savingsAssist in ensuring subcontractors are meeting client requirements and contract KPI’s/SLA’sManage the appropriate service work orders on MaximoTo fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Display Screen Assessments, Guidelines and Procedures. Seek advice from Managers / Supervisors / Team Leaders where necessaryWhat can we offer you?On offer is a competitive salary, bonus, and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 2 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience with soft servicesStrong management skillsKnowledge of MaximoThis role includes a DBS Basic check therefore ability to pass is essential.Who are we?Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.Place:Workplace : Brighton United Kingdom