Residence Advisor Lead

EF Education First; Brighton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

EF Education First – Brighton International Language Campus seeks a responsible Residence Advisor Lead to support the Residence Manager in running a smooth department and delivering top-quality student services. This live-in, fixed-term role runs from October 2026 to October 2027, with a 5-day week including evenings and weekends, and free accommodation.

You’ll oversee safety, student welfare, and daily operations, liaising with local suppliers and EF staff to maintain high standards and a

Qualifications

• Flexible, hands-on approach to varied hours
• Reliable and able to work independently
• Highly motivated, energetic and positive
• Customer-service oriented and approachable
• Excellent communicator with students and staff
• Able to remain calm under pressure
• Sensitive to welfare needs of international students
• Legally able to work in the UK at start and during contract
• All offers subject to enhanced DBS check and two references

Responsibilities

• Live in EF residential accommodation and oversee comfort, safety, and conduct of students
• Support Residence Manager and team to ensure weekends run smoothly
• Organise work processes and delegate duties among Residence Advisors
• Assist with administration and maintain accurate information for team and suppliers
• Ensure room standards and service quality via weekly checks and updates
• Deliver high-level customer service to students and respond to inquiries
• Support students daily life and help maximise their learning experience
• Lead weekend residence activities and welcome arrivals/departures
• Assist with student bookings, campus cases, and visits
• Address student misconduct with relevant staff and follow safeguarding procedures
• Follow EF safety procedures and participate in fire safety training and drills
• Ensure effective day/night staff communication and support security as needed
• Cover school emergency phone duties on a rota basis
• Assist in maintenance planning and facilities training for the team
• Take lead on maintenance issues during out-of-hours shifts
• Support in achieving department goals and service excellence

Skills

Customer service

Communication skills

Calm under pressure

Flexible schedule

Independent

Welfare awareness

Problem solving

Attention to detail

UK work eligibility

Job description

EF (Education First) Brighton International Language Campus is looking for a responsible and culturally intelligent Residence Advisor Lead to join our team in October 2026.

*Meet our EF summer 2025 staff

In this role, you'll help create a welcoming and secure environment where international students feel at home, supported and part of a vibrant community throughout their studies.

Position Details:

• - Fixed-Term, Full Time contract
• - Flexible schedule including evenings, weekends and holidays
• - October 2026 start date
• - Live-in arrangement required

If you'd like experience within international business, and are passionate about student welfare, customer service and multicultural environments, we'd love to hear from you.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Your Role

You'll support the Residence Manager in running a smooth, efficient department whilst ensuring top-notch customer service for our students. As a live-in role, your focus will be on creating a welcoming and lively home from home environment, maintaining EF's high standards, ensuring health and safety protocols are followed. You'll also assist with administrative tasks, help with student inquiries, and liaise with local suppliers, all while promoting the best image of our school within the community.

This is a fixed-term, full-time position running from October 2026 - October 2027. The position involves working on shifts with varying hours over a 5-day week, including evenings and weekends. As a live-in role, free accommodation is provided.

Responsibilities

• - Live in EF residential accommodation and oversee comfort, safety, and conduct of students on and out of school hours ensuring residence advisor duties such as room checks, curfew, and activities in the residence are in place
• - To support the Residence Manager and team in ensuring Weekends are well planned and run smoothly
• - To organize work processes and delegate duties between Residence Advisors
• - To assist with administration tasks by having accurate lists with important information to support the team and suppliers
• - To ensure standards of rooms and quality of service are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate
• - To ensure the highest level of customer service and satisfaction is delivered to students
• - To support students in their daily life and enable them to achieve the best experience and highest learning possible
• - To advocate for a fun and lively environment within the residence by organizing Weekend residence tours, welcoming arriving students and assisting departing students, and promoting residence activities
• - To assist with student bookings, shared and campus cases, and FAM Trip visits
• - To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff
• - To ensure Safeguarding procedures are in place and concerns are shared with relevant school staff
• - To follow EF procedures and take responsibility for fire safety in the event of alarms by receiving training in operating fire alarm system, familiarising self with evacuation procedures, and always acting appropriately in the event of a fire or alarm
• - To ensure communication between day and night staff is effective and followed up and to support security team when required
• - School emergency phone duty on rota basis
• - To assist emergency phones when required ensuring teamwork and attend regular staff meetings and adhere to the Residence Advisor Code of Conduct
• - Report issues or concerns promptly to the Residence Manager
• - To support Facilities Team with repairs and maintenance issues when required
• - Assist in planning and delivery of facilities training to the residential advisor team
• - To take the lead on maintenance issues whilst working on out of hours shifts
• - Providing great customer service and ensuring department goals are met

Requirements

• - Given the nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
• - Reliable, responsible, and able to work independently
• - Highly motivated, energetic, positive
• - Customer service orientated, friendly & approachable manner
• - Able to remain calm under pressure & to diffuse potentially difficult situations
• - Sensitive to needs of international students living away from home
• - Sensitive approach to welfare issues
• - Excellent communicator with students, colleagues, and external clients
• - Attention to detail, organised & thorough
• - All offers are subject to a clear enhanced DBS checkand two references
• - Legally able to work in the UK at commencement of employment and for the duration of the contract

Why you will love working with EF

• - Continuous professional development
• - Work in a truly international environment
• - Regular social events
• - Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• - Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• - Global career opportunities
• - Accommodation provided
• - Access to EF Hello language learning

EF Education First – Our History and Values

Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1