Student Services Coordinator

Education First; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Accommodation provided (optional)

Private health insurance

Life insurance

Employee assistance program

Job summary

EF Manchester International Language Campus is seeking a Student Services Coordinator to join our busy campus. You will be the first point of contact for students and staff, ensuring a welcoming and well-run environment, and supporting welfare and experience.

You will handle student intakes, registrations, tours, travel and visa issues, attendance tracking, and liaise with sales for enquiries. This is a permanent, full-time role with accommodation provided (optional) and opportunities to develop

Qualifications

• Excellent customer service and reception skills.
• Experience in a busy service environment.
• Ability to handle difficult situations calmly and professionally.

Responsibilities

• Provide first contact for student and staff enquiries and welcome visitors.
• Coordinate student intakes, welcome packs, and weekly registration.
• Conduct campus tours for prospective students and assist with booking changes.

Skills

Customer service

IT proficiency

Organised

Calm under pressure

Communication

UK work eligibility

Tools

MS Office

IT systems

Job description

• Full time
• EF Language Abroad
• Entry-Level
• Operations

Your Role

EF Manchester International Language Campus is looking for an organized and customer-focused individual to join our team as a Student Services Coordinator.

In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging, and well-run campus experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

• Permanent contract
• Accommodation provided with duties (optional)

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

• Provides outstanding customer service from reception, serving as the first point of contact for student and staff enquiries, supporting their welfare and experience
• Facilitates student intakes, including preparing welcome packages, producing identification badges, welcoming new students on arrival and assisting with weekly registration
• Handles direct sales enquiries, conducts campus tours for walk-in visitors and prospective students, and maintains excellent relationships with sales colleagues, giving prompt, consistent service
• Responds to student correspondence, emails, telephone queries and administrative requests, confirming booking changes and ensuring deadlines are met
• Monitors student attendance, recording daily registers and following up with non-attending students
• Assists students with travel and visa insurance issues and claims
• Conducts student satisfaction follow-ups and works towards whole-school KPI targets
• Maintains the reception area in a clean, tidy and professional condition
• Deals with general daily student enquiries
• Undertakes other duties as requested by the Head of Student Services

Requirements

• Highly motivated, energetic, positive
• Confident with IT
• Enjoys working in a busy & varied service environment
• Highly organised with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS checkand two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Employee assistance program
• Private health insurance
• Life insurance
• Access to EF Hello language learning

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

About the Team

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.