Resettlement Officer

London Borough of Ealing; Acton; On-site; GBP 46,000 - 50,000; Full time

Job summary

Ealing Council is seeking a Resettlement Officer to support Ukrainian arrivals through Homes for Ukraine, providing practical casework, welfare visits and coordination across housing, employment, education and healthcare services.

The role requires advocacy experience, knowledge of refugee resettlement and strong IT and communication skills. Based at Perceval House, with local travel and a focus on inclusive community outcomes.

Qualifications

• Experience providing advocacy, casework and support to vulnerable households.
• Knowledge of refugee resettlement programmes and challenges for displaced individuals.
• Understanding of welfare benefits, housing options and tenancy sustainment.
• Excellent communication and interpersonal skills to build relationships.

Responsibilities

• Provide dedicated support to Ukrainian guests, sponsors and host households.
• Support households through sponsorship breakdowns and moves into independent accommodation.
• Undertake welfare visits and assessments following government guidance.
• Assist residents to access employment, education, healthcare and welfare benefits.
• Support households to secure private rented accommodation through housing sustainment assistance.
• Collaborate with council services and external partners to improve outcomes.

Skills

Advocacy

Casework

Welfare benefits

Communication

Organisational skills

IT skills

Driving licence

SHARE knowledge

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Resettlement Officer

£46,161 - £49,590 pa inclusive

Grade: 10

One Year Fixed Term Contract

Ealing Council has an exciting opportunity for a Resettlement Officer on a full-time basis. Working within the Housing Demand service, you will play a key role in supporting individuals and families arriving through the Homes for Ukraine Scheme to rebuild their lives and become active members of our community. At Ealing Council, we are committed to delivering inclusive, resident-focused services and supporting some of our most vulnerable residents to achieve positive outcomes.

The Resettlement Officer role:

This role supports the delivery of the Homes for Ukraine Scheme, ensuring Ukrainian guests and host households receive high-quality support to promote successful resettlement, integration and housing sustainability within the borough. You will provide practical advice, casework support and coordination across a range of services, helping residents access housing, employment, education, healthcare and wider community opportunities.

As the Resettlement Officer you will:

Provide dedicated support to Ukrainian guests, sponsors and host households participating in the Homes for Ukraine Scheme.

Support households through sponsorship breakdowns, rematching arrangements and moves into independent accommodation.

Undertake welfare visits and assessments in accordance with government guidance and local procedures.

Assist residents to access employment, education, healthcare, welfare benefits and community integration opportunities.

Support households to secure and sustain private rented accommodation through housing sustainment, rent deposit and rent in advance assistance.

Work collaboratively with council services, voluntary sector organisations, community groups and external partners to improve outcomes for refugees and resettled households.

Maintain accurate records and reporting information to meet council and government requirements.

Our ideal Resettlement Officer will have the below skills and experience:

Experience of providing advocacy, casework and support to vulnerable households, particularly within the Homes for Ukraine Scheme.

Knowledge of refugee resettlement programmes and the challenges facing displaced individuals and families.

Understanding of welfare benefits, housing options and tenancy sustainment.

Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and partners.

Strong organisational skills with the ability to manage competing priorities and meet deadlines.

Excellent IT skills, including Microsoft Word, Excel and PowerPoint.

A commitment to equality, diversity and inclusion and delivering services within a diverse community.

A full UK driving licence and access to a vehicle for business use, with the ability to travel across the borough to undertake home visits, welfare checks and support appointments.

A working knowledge of SHARE is desirable.

Work Location: Perceval House, Ealing, with regular home visits, outreach work and community-based appointments across the borough.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

This role is subject to Ealing Council’s enhanced vetting process.

Closing date for applications: 20 November 2026