Reservations Supervisor — Lead Guest Experience & Revenue

RBH Hospitality Management Ltd; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted room rates

Birthday holiday

Maternity leave

Course sponsorship

Refer a Friend

Flexible working

Wagestream

Life Insurance

Wellness events

Free meals

Job summary

RBH Hospitality Management Ltd. is looking for a Reservations Supervisor for Hyatt Place London City East in East London. You will support the Reservations Manager, oversee enquiries, bookings and cancellations, and guide the Reservations Agent to deliver exceptional service.

The role focuses on maximising occupancy, driving revenue, and maintaining accuracy across communication channels. You will collaborate with Front Office, Sales, Revenue and Finance to ensure a smooth booking journey from

Qualifications

• Previous reservations experience within the hospitality industry is required.
• Strong communication and guest service skills are essential.
• Good commercial awareness with a focus on occupancy and revenue is expected.
• Experience supervising a team and guiding a reservations agent is preferred.

Responsibilities

• Oversee day-to-day reservations operations and ensure accuracy of enquiries, bookings, and cancellations.
• Supervise the Reservations Agent and provide coaching to maintain high service standards.
• Collaborate with Front Office, Sales and Revenue to maximise occupancy and revenue.
• Monitor rates, packages, and booking activity to identify discrepancies and opportunities to upsell.
• Coordinate with other departments to ensure a smooth booking journey from enquiry to arrival.
• Handle complex guest queries and escalations with professional responses via phone and email.
• Support daily reporting and reservations administration for performance analysis.
• Take ownership of the reservations function in the Reservations Manager's absence.

Skills

Reservations experience

Guest service

Communication

Upselling

Tools

Opera Cloud

Job description

RBH Hospitality Management Ltd. is looking for a Reservations Supervisor for Hyatt Place London City East in East London. You will support the Reservations Manager, oversee enquiries, bookings and cancellations, and guide the Reservations Agent to deliver exceptional service.

The role focuses on maximising occupancy, driving revenue, and maintaining accuracy across communication channels. You will collaborate with Front Office, Sales, Revenue and Finance to ensure a smooth booking journey from