Reservations Supervisor

Hilton; Slough; On-site; GBP 25,000 - 32,000; Full time

Job summary

Hilton London Heathrow Airport Terminal 5 is seeking a Reservations Supervisor to lead daily reservations operations and deliver memorable guest experiences in a hospitality setting.

You will oversee the reservations team, manage group blocks and inventory, and ensure accurate rooming lists and billing while maintaining top service standards for guests and colleagues across the hotel.

Responsibilities

• Oversee daily reservations operations to support guest satisfaction and revenue goals
• Lead the reservations team through training, coaching and quality checks
• Manage group blocks, deadlines and inventory to align with contracts
• Support group reservation execution including rooming lists and billing
• Prepare key reports such as Group Pickup, No-Show and booking summaries
• Ensure data integrity in reservation systems and group masters
• Provide reservations support to guests and team members with exceptional service

Job description

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals
• Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks
• Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets
• Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy
• Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity)
• Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans
• Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.