Back of House Supervisor

Hilton Birmingham Metropole; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Travel perks (Go Hilton)

Food and beverage discounts

Free meals on duty

Holiday allowance

ESPP discount

Job summary

Hilton Birmingham Metropole is seeking a Back of House Supervisor to oversee kitchen support areas, ensuring cleanliness, organisation and efficiency during rotating evening and night shifts from 4:00pm to 4:00am. You will lead a back of house team, monitor performance, and manage stock, purchasing and supplier coordination to support events and daily operations.

The role offers extensive employee benefits and career development opportunities within Hilton’s global hospitality network.

Qualifications

• A passion for hospitality and guest wellbeing.
• Strong leadership and supervisory skills.
• Commitment to high standards of cleanliness and safety.

Responsibilities

• Supervise back of house operations to maintain high standards of cleanliness and efficiency.
• Lead and coach back of house team, monitor performance, foster a positive work environment.
• Oversee inventory and ordering of crockery, cutlery, glassware, and supplies for events and daily operations.
• Control stock and costs, perform regular stock takes, minimize waste, and manage par levels.
• Oversee purchasing and invoicing, raise POs, reconcile invoices, coordinate with suppliers.
• Collaborate with Finance, Events and other teams to ensure smooth operations and strong relationships.

Job description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Back of House Supervisor, you’re not just supervising daily back of house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Please note, Working hours: Rotating evening/night shifts between 4:00pm and 4:00am, including occasional late finishes, depending on business needs.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

Competitive pay – Earn £13.21 per hour, with opportunities to grow your career with Hilton.

Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

Food and beverage discounts – Receive 50% off food and beverage at participating outlets.

Free meals on duty – Helping you stay energised throughout your shift.

Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.

Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.

Pension scheme – Supporting you as you plan for the future.

High street discounts – Access a range of exclusive savings through Perks at Work.

Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here’s what you'll do during a typical day:

Supervise back of house operations: Ensure high standards of cleanliness, organization, and efficiency across all kitchen support areas

Lead back of house team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Oversee inventory and ordering: Monitor stock levels of crockery, cutlery, glassware, and supplies, and place orders to meet business needs for events and daily operations

Control stock and costs: Perform regular stock takes, identify loss patterns, and enforce measures to minimize waste while maintaining par levels

Oversee purchasing and invoicing: Raise purchase orders, reconcile invoices, and coordinate with suppliers to ensure quality products within budget

Support cross‑department collaboration: Work closely with Finance, Events, and other teams to support seamless operations and maintain strong working relationships

Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.