Reservations Supervisor

Hilton Worldwide, Inc.; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hospitality company as a Reservations Supervisor at Hilton Cambridge City Centre. You will manage reservations, enhance guest satisfaction, and collaborate with teams to drive business opportunities. This role offers a vibrant culture, career growth, and various employee benefits.

Benefits

Free Meals When On Duty

Career Growth Opportunities

Personal Development Programs

Discounted Hotel Stays

High Street Discounts

28 Days Holiday

Discounted Dental and Health Coverage

Qualifications

• Strong organizational and administrative skills.
• Excellent communication skills and confident telephone manner.

Responsibilities

• Oversee individual reservations and ensure procedures maximize revenue.
• Manage inquiries and analyze trends to optimize occupancy.
• Monitor guest satisfaction and resolve issues.

Skills

Customer Service

Organizational Skills

Communication

IT Proficiency

Education

Relevant Degree in Business

Tools

Hotel Property Management Systems

Job description

Job Description - Reservations Supervisor (HOT0BLOQ)

Job Number:

HOT0BLOQ

Work Location

Hilton Cambridge City Centre, 20 Downing Street, Cambridge, CB2 3DT

Join Our Team

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! Our vibrant culture of inclusiveness, positivity, and passion for hospitality unites us to achieve our common goal: “To share the light and warmth of hospitality”. With comprehensive training, resources, and support from managers and colleagues, there are endless opportunities for your development and growth.

Rewards and Benefits

• Free and healthy meals when on duty
• Opportunities to grow your career
• Personal development programs to support your career progression
• Participate in our Corporate Responsibility programs (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel stays and 50% off Food and Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts via Perks at Work
• 28 days holiday including bank holidays, increasing up to 33 days annually
• Discounted dental and health coverage

Role Overview

As Reservations Supervisor, you will oversee all individual reservations, ensuring routine procedures are followed to maximize revenue and guest satisfaction. You will collaborate with the Groups, Conference, and Events team to develop future and repeat business opportunities. Your key responsibilities include:

• Assist in daily operations of the Reservations Department
• Manage telephone and email inquiries professionally and accurately
• Analyze seasonal and historical trends to optimize occupancy and rates
• Develop sales leads and respond to sales opportunities
• Prepare quotations and written confirmations for clients
• Monitor guest satisfaction and resolve issues to encourage repeat business
• Ensure bookings are guaranteed and applicable charges are applied, following Reservations policies

Candidate Profile

We seek a Reservations Supervisor who embodies excellent customer service, organizational skills, and a positive attitude. The ideal candidate will:

• Possess strong organizational and administrative skills
• Have excellent communication skills and a confident telephone manner
• Be committed to delivering high-quality customer service
• Have high IT proficiency

Preferred qualifications and experience include:

• Knowledge of hotel property management systems
• Previous experience in Reservations or Sales within the hotel or leisure sector
• Relevant degree or qualification in a business discipline

Our Commitment

At Hilton, every job contributes to creating unforgettable guest experiences. We believe that behind every stay is an extraordinary person working to make each moment special. Join us, where every job makes the stay.